Intercom + Slack integrations: unlimited possibilities

Intercom logoIntercom > Slack
Trigger
Last triggered
Intercom logoTicket added
Slack logoCreate channel
Overview
Connect Intercom to Slack in just a few clicks, for free, with Relay.app. Relay.app provides seamless integration between Intercom, Slack, and many other popular SaaS applications.
Check below for example workflows using Intercom and Slack, as well as a list of the triggers and actions Relay.app supports today. Just let us know if we're missing anything you need.
Known for its combination of simplicity and power, Relay.app is a tool that people love for its deep & easy-to-use integrations, powerful AI features combined with human oversight, robust workflow essentials, and first-class customer support.

Screenshots of Intercom and Slack integrations in Relay.app

Use Relay.app's Intercom integrations to trigger actions across your apps
Use Relay.app's Intercom integrations to trigger actions across your apps
Preview of Use Relay.app's Intercom integrations to trigger actions across your apps
Preview of Use any of these Intercom actions in your Relay.app workflows
Preview of Add any Intercom action to your workflow
Preview of Send and reply to messages by integrating Slack into your workflow.
Preview of Send as a bot or from your own account and customize your message using variables.
Preview of Use any of these Slack actions in your Relay.app workflows.
Preview of Use Relay.app's integrations for Slack to trigger actions across your apps
Intercom Triggers
Contact
Intercom logo
edit
Contact changed
Intercom logo
target
Contact first meets conditions
Intercom logo
add
New contact added
Conversation
Intercom logo
edit
Conversation changed
Intercom logo
target
Conversation first meets conditions
Intercom logo
add
New conversation added
Ticket
Intercom logo
add
New ticket added
Intercom logo
edit
Ticket changed
Intercom logo
target
Ticket first meets conditions
Slack Actions
Channel
Slack logo
bookmark_add
Add bookmark to channel
Slack logo
smart_toy
Add bot to channel
Slack logo
person_add
Add users to channel
Slack logo
archive
Archive channel
Slack logo
add
Create channel
Slack logo
search
Find channel(s)
Slack logo
edit
Rename channel
Slack logo
unarchive
Unarchive channel
Slack logo
description
Update description
Slack logo
topic
Update topic
Invitation
Slack logo
schedule
Wait until external invitees accept invites
Message
Slack logo
link
Generate message link
Slack logo
add_reaction
React to message
Slack logo
reply
Reply to message
Slack logo
send
Send message
Reaction
Slack logo
schedule
Wait until message reaction
User
Slack logo
search
Find user(s)
User group
Slack logo
search
Find user group(s)
Slack Triggers
Message
Slack logo
chat
Message sent to channel
Intercom Actions
Admin
Intercom logo
search
Find admin(s)
Company
Intercom logo
search
Find company(ies)
Intercom logo
library_add
Update or create company
Contact
Intercom logo
add_comment
Add note to contact
Intercom logo
new_label
Add tag to contact
Intercom logo
add_box
Attach contact to company
Intercom logo
add
Create contact
Intercom logo
remove_done
Detach contact from company
Intercom logo
search
Find contact(s)
Intercom logo
label_off
Remove tag from contact
Intercom logo
edit
Update contact
Conversation
Intercom logo
add_comment
Add note to conversation
Intercom logo
new_label
Add tag to conversation
Intercom logo
done
Close conversation
Intercom logo
add
Create conversation
Intercom logo
search
Find conversation(s)
Intercom logo
label_off
Remove tag from conversation
Intercom logo
reply
Reply to conversation
Intercom logo
send
Send message to contact
Intercom logo
edit
Update conversation
Ticket
Intercom logo
forum
Add note to ticket
Intercom logo
new_label
Add tag to ticket
Intercom logo
bug_report
Convert conversation to ticket
Intercom logo
add
Create ticket
Intercom logo
search
Find ticket(s)
Intercom logo
label_off
Remove tag from ticket
Intercom logo
forum
Reply to ticket
Intercom logo
edit
Update ticket

Create your own Intercom + Slack integration

Select a trigger in Intercom
Select an action in Slack
Create your workflow

Or automate Slack + Intercom

Select a trigger in Slack
Select an action in Intercom
Create your workflow
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FAQ

  • What is Relay.app?

    Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.

  • How do I connect Intercom to Slack with Relay.app?

    1. Create a free Relay.app account
    2. Set a trigger in Intercom or Slack to kick off new workflow runs
    3. Add one or more actions to run in your workflow
    4. Authorize Intercom and Slack to connect to Relay.app
    5. Turn on your workflow and start getting more done with less manual work

    Check above for some example workflows, or visit our help center for more details on how to get started.

  • Is Relay.app a Make.com alternative for connecting Intercom to Slack?

    Yes. Make is a powerful automation platform with a visual scenario editor. But if you’re looking for a way to connect Intercom to Slack that combines ease of use with the ability to integrate AI and human decision making seamlessly into your workflow, along with exceptional support, Relay.app is the go-to automation tool for your business.

    For more info check out our article comparing Relay.app to Make or our comparison of Make alternatives.

    Of course we're biased, but we believe Relay.app is the best way to connect and automate Intercom and Slack—give it a try and let us know what you think.

See why people love Relay.app

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Salama💯
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Peter Jauhal
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Lucas Grey
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Screenshot showing how to test a step in an automated workflow in Relay.app
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Duke Dao
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Benjamin Borowski👨‍🚒
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Eva (Ziki) Zivanovic
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