Integrationsarrow_forwardIntercom Integrationsarrow_forward

Intercom + Slack Integrations

Connect for free

On this page

Connect Intercom to Slack
Example screenshots
Example workflows
Inspirational workflows
Triggers and actions
Intercom + your other apps
Slack + your other apps
Related blog posts
FAQ

Intercom + Slack integrations

Intercom > Slack

Trigger

Last triggered

Ticket added

Create channel

Overview

Connect Intercom to Slack in just a few clicks, for free, with Relay.app. Relay.app provides seamless integration between Intercom, Slack, and many other popular SaaS applications.

Check below for example workflows using Intercom and Slack, as well as a list of the triggers and actions Relay.app supports today. Just let us know if we're missing anything you need.

Known for its combination of simplicity and power, Relay.app is a tool that people love for its deep & easy-to-use integrations, powerful AI features combined with human oversight, robust workflow essentials, and first-class customer support.

See all of Relay.app's features

Screenshots of Intercom and Slack integrations in Relay.app

Use Relay.app's Intercom integrations to trigger actions across your apps

Preview of Use any of these Intercom actions in your Relay.app workflows

Preview of Add any Intercom action to your workflow

Preview of Send and reply to messages by integrating Slack into your workflow.

Preview of Send as a bot or from your own account and customize your message using variables.

Preview of Use any of these Slack actions in your Relay.app workflows.

Preview of Use Relay.app's integrations for Slack to trigger actions across your apps

Use Relay.app's Intercom integrations to trigger actions across your apps

Use any of these Intercom actions in your Relay.app workflows

Add any Intercom action to your workflow

Send and reply to messages by integrating Slack into your workflow.

Send as a bot or from your own account and customize your message using variables.

Use any of these Slack actions in your Relay.app workflows.

Use Relay.app's integrations for Slack to trigger actions across your apps

Example Intercom + Slack workflows

arrow_forward

Automatically send Slack direct messages each time a new ticket is created in Intercom

Are you struggling to keep up with customer support requests spread across different platforms? If yes, then Relay.app might be the solution you're looking for. It's an innovative tool designed to bridge the gap between Intercom and Slack, providing real-time updates and seamless communication for yo

arrow_forward

Send new Slack messages for new Intercom tickets

Learn how to set up a Relay playbook that automatically sends a new message in Slack whenever a new ticket is created in Intercom. Keep your team in the loop about new Intercom tickets. This guide shows you how to send Slack messages automatically for every new Intercom ticket created, leveraging au

arrow_forward

Notify a specific Slack channel when a new ticket is created in Intercom

Relay.app is an automation tool that lets you automate actions across Intercom, Slack and many other apps. In this guide, we'll show you how to use Relay.app to automatically run the Slack "Send to channel" action for each Intercom "New ticket added" event.

Try it

arrow_forward

Automatically create channel in Slack for each ticket added in Intercom

Try it

arrow_forward

Create ticket automatically in Intercom for each message sent to channel in Slack

Try it

Inspirational workflows

Visit the template gallery ➔

Intercom Triggers

Contact

edit

Contact changed

target

Contact first meets conditions

add

New contact added

Conversation

edit

Conversation changed

target

Conversation first meets conditions

add

New conversation added

Ticket

add

New ticket added

edit

Ticket changed

target

Ticket first meets conditions

Slack Actions

Channel

bookmark_add

Add bookmark to channel

smart_toy

Add bot to channel

person_add

Add users to channel

Create your own Intercom + Slack integration

Select a trigger in Intercom

Select an action in Slack

Create your workflow

Or automate Slack + Intercom

Select a trigger in Slack

Select an action in Intercom

Create your workflow

Connect Intercom to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

Or connect Slack to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

Customer service automation 101: benefits, examples, and top apps

Discover everything you need to know about customer service automation, and explore the top eight customer service automation platforms to elevate your customer support strategy.

Jacob Bank

May 1, 2024

Automation Ideas

From chatbots to feedback loops: Mastering customer experience automation

Discover how Customer Experience Automation (CXA) can transform your business by enhancing service speed and efficiency, setting you apart in a competitive market where exceptional customer experience is the key to loyalty and success.

Relay.app

May 5, 2024

Guides

5 processes every Customer Success team should automate

Discover the key to scaling your customer success efforts efficiently in our guide. Learn how to enhance customer interactions through automation while preserving the essential human touch in critical areas.

Jacob Bank

Apr 30, 2024

Guides

The best form automation software in 2024

Looking to streamline your workflow and reduce your workload? Form automation software transforms tedious manual processes into streamlined, automatic workflows, saving time and reducing errors

Whitney Hazard

Apr 17, 2024

Automation Ideas

8 powerful automation to unleash the power of Slack

Make Slack real hub of your workspace with these handy workflow automations.

Whitney Hazard

Mar 26, 2024

Guides

From notes to relationships: How to build a powerful CRM in Notion

Learn to leverage Notion's flexibility for improved lead tracking, team collaboration, and actionable insights, all in one intuitive platform.

Jacob Bank

Apr 16, 2024

Everything you need to know about Coda automations

FAQ

What is Relay.app?
link
Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.
How do I connect Intercom to Slack with Relay.app?
link
1. Create a free Relay.app account
2. Set a trigger in Intercom or Slack to kick off new workflow runs
3. Add one or more actions to run in your workflow
4. Authorize Intercom and Slack to connect to Relay.app
5. Turn on your workflow and start getting more done with less manual work
Check above for some example workflows, or visit our help center for more details on how to get started.
Is Relay.app a Make.com alternative for connecting Intercom to Slack?
link
Yes. Make is a powerful automation platform with a visual scenario editor. But if you’re looking for a way to connect Intercom to Slack that combines ease of use with the ability to integrate AI and human decision making seamlessly into your workflow, along with exceptional support, Relay.app is the go-to automation tool for your business.
For more info check out our article comparing Relay.app to Make or our comparison of Make alternatives.
Of course we're biased, but we believe Relay.app is the best way to connect and automate Intercom and Slack—give it a try and let us know what you think.

See why people love Relay.app

Salama💯

@SalamaErgossum

Just ran my first automation workflow with @relay !

I wanted to send newsletters from Outlook to Notion, and it was so easy I almost cried—after struggling and giving up with other tools like Make.

Huge thanks to @relay for empowering non-tech folks like me!

Marco Elizalde

@marcoETmx

I discovered @relay and it is incredible

Peter Jauhal

via email

Relay is a fantastic app. I keep finding new uses for it everyday. I am not a programmer but I can make some really complicated work flows work pretty quickly.

Lucas Grey

@ImLucasGrey

Falling in love with @relay. Tried make and zapier and this uiux worked the simplest. It gets the job done.

Automated our waitlist collection and replying process.
Used gpt in the workflow to parse the replies to our waitlist email qtns & saved them into our notion database.

Rafa

@rafanocode

I truly appreciate how @relay presents testing info. You can easily see what you are testing, and the messages are very clear if there's an error.

They are definitely creating a fantastic tool!

Screenshot showing how to test a step in an automated workflow in Relay.app

Duke Dao

@dummy_coder

.@relay is just straight out awesome. Give it a try

Benjamin Borowski👨‍🚒

@typeoneerror

Relay's "human in the loop" model is super effective for teams. Not only is this the best designed UI for automation building on the market, they've really thought about how not everything can be automated. Fantastic for building operationalized SOPs.