Intercom Integrations

Relay.app is an automation tool that lets you automate actions across apps. Unlike other automation tools, Relay.app lets you add human approvals and decisions to any automated workflow.

Relay.app makes it easy to integrate Intercom with other apps to automate workflows for yourself and your team. Build your first playbook today and start automating your Intercom workflows in minutes.

Intercom integrations in Relay.app

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Triggers
add
Ticket created
Trigger
Actions
forum
Add note to ticket
Action
confirmation_number
Create ticket
Action
edit
Update ticket
Action

How-to guides featuring Intercom

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Intercom iconSlack icon
Automatically send Slack direct messages each time a new ticket is created in Intercom
Are you struggling to keep up with customer support requests spread across different platforms? If yes, then Relay.app might be the solution you're looking for. It's an innovative tool designed to bridge the gap between Intercom and Slack, providing real-time updates and seamless communication for your team. With the Relay.app, every time a new ticket is created in Intercom, your team receives an instant Slack direct message (DM), ensuring your team gets all the customer support requests. This seamless integration empowers your team to deliver exceptional service and build lasting customer relationships as it streamlines communication, improves responsiveness, and fosters a culture of excellence within your team. Don't let communication barriers hinder your team's ability to deliver exceptional customer experiences. Sign up for Relay.app today and experience the difference real-time updates can make in driving customer satisfaction and success. The best part? We'll show you how to set up this integration in four easy steps.
Intercom iconGoogle Sheets icon
Share Google Sheets for newly created Intercom tickets
Learn how to set up a Relay playbook that seamlessly shares Google Sheets for newly created Intercom tickets to enhance collaboration and streamline communication. This integration facilitates real-time data sharing and collaboration, ensuring that relevant stakeholders have access to updated information for effective ticket management and resolution.
Calendly iconIntercom icon
Update an Intercom ticket when a Calendly event is rescheduled
Keep your customer support team in the loop with any changes to Calendly events by integrating it with Intercom! Whenever a Calendly event is rescheduled, Relay.app ensures that the corresponding Intercom ticket is promptly updated. This seamless integration keeps your support team informed of any changes, allowing them to adjust their schedules or follow-up plans accordingly. Streamline your workflow and provide exceptional customer service with this automated connection between Calendly and Intercom.
Pipedrive iconIntercom icon
Automatically create Intercom tickets for lost Pipedrive deals
Have you ever found yourself in a situation where you have to create Intercom tickets manually for every lost deal in Pipedrive? This can be time-consuming, involving multiple clicks and repetitive entries, which can be quite frustrating. Moreover, relying on a manual process can delay identifying and resolving issues arising from lost deals. This can lead to missed opportunities to understand what went wrong and take corrective action to prevent similar problems in the future. With Relay, you can instantly create support tickets in Intercom for every lost deal, ensuring timely follow-ups and improved customer relations. In this guide, we’ll show you how to set this integration up in four easy steps so you can focus on what matters - closing deals and growing your business.
Intercom iconGoogle Sheets icon
Add notes to Intercom tickets from new Google Sheet rows
Learn how to set up a Relay playbook that seamlessly attaches notes to Intercom tickets whenever new rows are added in Google Sheets. This integration streamlines your workflow, ensuring comprehensive ticket documentation for enhanced customer support management.
Intercom iconGoogle Sheets icon
Add rows to a Google Sheet from new Intercom tickets
Learn how to set up a Relay playbook that effortlessly adds rows to a Google Sheet whenever new tickets are created in Intercom. Discover a seamless method to synchronize Intercom with Google Sheets, automatically adding new rows to a spreadsheet whenever new tickets are created in Intercom. This integration streamlines your workflow, ensuring efficient data capture and organization for improved ticket management and analysis.
Calendly iconIntercom icon
Automatically create a ticket in Intercom for an upcoming event in Calendly
Streamline your customer support process by integrating Calendly with Intercom. This integration allows you to automatically create a ticket in Intercom for an upcoming event in Calendly. As an event is scheduled in Calendly, you can automatically generate a corresponding ticket in Intercom. This helps your support team stay informed about upcoming events and address any related inquiries or issues proactively. The integration ensures seamless coordination between scheduling and support, improving overall customer experience.
Intercom iconSlack icon
Send new Slack messages for new Intercom tickets
Learn how to set up a Relay playbook that automatically sends a new message in Slack whenever a new ticket is created in Intercom. Keep your team in the loop about new Intercom tickets. This guide shows you how to send Slack messages automatically for every new Intercom ticket created, leveraging automation to enhance team communication. This way, the team can stay informed about new tickets without a hassle or manual effort.
Intercom iconPaddle icon
Automatically create a new ticket on Intercom when a new customer is created in Paddle
Automate your customer support process by seamlessly integrating Paddle with Intercom through Relay.app. This integration enables the automatic creation of tickets in Intercom whenever a new customer is added in Paddle. As new customers are onboarded in Paddle, Relay.app dynamically generates corresponding tickets in Intercom. This streamlined approach enhances customer support efficiency and ensures timely communication with new customers.
Pipedrive iconIntercom icon
Log Intercom tickets in Pipedrive as notes
One of the keys to a successful business is the convergence of customer support and sales collaboration. By utilizing the Relay automation tool to record customer queries and interactions in Intercom as detailed notes in Pipedrive, you can comprehensively understand the entire customer journey. This also facilitates seamless collaboration between customer support and sales teams, which is critical for success. This synchronization promotes a holistic view of customer interactions, enabling sales representatives to be better informed about ongoing customer support issues. Let us walk you through setting up this integration in four easy steps.
Intercom iconGoogle Sheets icon
Create new tickets in Intercom from new rows added in Google Sheets
Learn how to set up a Relay playbook that effortlessly generates Intercom tickets whenever a new row is added to a Google Sheets spreadsheet. Discover an efficient method to synchronize Google Sheets with Intercom, automatically creating new tickets in Intercom whenever new rows are added to a designated spreadsheet. This integration streamlines your workflow, ensuring timely and accurate ticket creation for efficient customer support management.
Calendly iconIntercom icon
Create a new Intercom ticket for a new Calendly event
Efficiently manage your customer inquiries by integrating Calendly with Intercom! With this integration, whenever a new event is scheduled in Calendly, Relay.app automatically generates a new ticket in Intercom. This ensures that your customer support team is promptly notified of upcoming appointments, enabling them to provide timely assistance or follow-ups as needed. Simplify your workflow and enhance customer service with this seamless integration between Calendly and Intercom.

Do more with Intercom and Relay.app

Intercom is a popular customer messaging platform that helps businesses connect with customers through personalized, real-time conversations. With its powerful API and extensive integrations, Intercom offers a seamless way to incorporate customer messaging into your workflows. By integrating Intercom with Relay, you can automate various tasks and streamline your customer communication process.

Personalized Onboarding

With Intercom and Relay, you can create an automated onboarding process that delivers a personalized experience to each new customer. Use Intercom's user data to trigger specific actions in Relay, such as sending custom welcome emails or assigning tasks to team members. This ensures that every customer receives the attention they deserve, leading to higher satisfaction and better retention.

AI-Powered Customer Support

Combine the power of Intercom and AI with Relay's AI Autofill feature. Use an AI model like GPT to automatically fill out personalized responses to customer queries. Relay can then send these responses via Intercom, providing quick and accurate support to customers. This reduces the burden on support teams and improves response times.

CRM Integration

Integrating Intercom with your CRM system using Relay allows you to sync customer conversations and interactions seamlessly. By automatically updating customer data, you can gain valuable insights and ensure that your sales and account management teams have the latest information available.

Ready to experience the power of Intercom and Relay? Try Relay for free today and supercharge your customer communication!

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