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Help Scout + Intercom Integrations

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Connect Help Scout to Intercom
Example screenshots
Example workflows
Triggers and actions
Help Scout + your other apps
Intercom + your other apps
Related blog posts
FAQ

Help Scout + Intercom integrations

Help Scout > Intercom

Trigger

Last triggered

Conversation tags changed

Create ticket

Overview

Connect Help Scout to Intercom in just a few clicks, for free, with Relay.app. Relay.app provides seamless integration between Help Scout, Intercom, and many other popular SaaS applications.

Check below for example workflows using Help Scout and Intercom, as well as a list of the triggers and actions Relay.app supports today. Just let us know if we're missing anything you need.

Known for its combination of simplicity and power, Relay.app is a tool that people love for its deep & easy-to-use integrations, powerful AI features combined with human oversight, robust workflow essentials, and first-class customer support.

See all of Relay.app's features

Screenshots of Help Scout and Intercom integrations in Relay.app

Use Relay.app's Help Scout integrations to trigger actions across your apps

Preview of Use any of these Help Scout actions in your Relay.app workflows

Preview of Use Relay.app's Intercom integrations to trigger actions across your apps

Preview of Use any of these Intercom actions in your Relay.app workflows

Preview of Add any Intercom action to your workflow

Use Relay.app's Help Scout integrations to trigger actions across your apps

Use any of these Help Scout actions in your Relay.app workflows

Use Relay.app's Intercom integrations to trigger actions across your apps

Use any of these Intercom actions in your Relay.app workflows

Add any Intercom action to your workflow

Example Help Scout + Intercom workflows

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Automatically create ticket in Intercom for each conversation tags changed in Help Scout

Try it

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Reply to conversation automatically in Help Scout for each ticket added in Intercom

Try it

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Add note to ticket automatically in Intercom for each conversation tags changed in Help Scout

Try it

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Find admin(s) automatically in Intercom for each conversation tags changed in Help Scout

Try it

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Automatically find contact(s) in Intercom for each conversation tags changed in Help Scout

Try it

Help Scout Triggers

Mailbox

sell

Conversation tags changed

Intercom Actions

Admin

Find admin(s)

Company

library_add

Create or update company

Find company(ies)

Contact

add_comment

Add note to contact

new_label

Add tag to contact

add_box

Attach contact to company

add

Create contact

library_add

Create or update contact

remove_done

Detach contact from company

Find contact(s)

label_off

Remove tag from contact

edit

Update contact

Conversation

add_comment

Add note to conversation

new_label

Add tag to conversation

done

Close conversation

add

Create conversation

Find conversation(s)

label_off

Remove tag from conversation

Reply to conversation

send

Send message to contact

edit

Update conversation

Ticket

forum

Add note to ticket

new_label

Add tag to ticket

bug_report

Convert conversation to ticket

add

Create ticket

Find ticket(s)

label_off

Remove tag from ticket

forum

Reply to ticket

edit

Update ticket

Intercom Triggers

Contact

edit

Contact changed

target

Contact first meets conditions

add

New contact added

Conversation

edit

Conversation changed

target

Conversation first meets conditions

add

New conversation added

Ticket

add

New ticket added

edit

Ticket changed

target

Ticket first meets conditions

Help Scout Actions

Mailbox

Reply to conversation

Create your own Help Scout + Intercom integration

Select a trigger in Help Scout

Select an action in Intercom

Create your workflow

Or automate Intercom + Help Scout

Select a trigger in Intercom

Select an action in Help Scout

Create your workflow

Connect Help Scout to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

Or connect Intercom to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

FAQ

What is Relay.app?
link
Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.
How do I connect Help Scout to Intercom with Relay.app?
link
1. Create a free Relay.app account
2. Set a trigger in Help Scout or Intercom to kick off new workflow runs
3. Add one or more actions to run in your workflow
4. Authorize Help Scout and Intercom to connect to Relay.app
5. Turn on your workflow and start getting more done with less manual work
Check above for some example workflows, or visit our help center for more details on how to get started.
Is Relay.app a Zapier alternative for connecting Help Scout to Intercom?
link
Yes. Relay.app is a modern alternative to Zapier. Relay.app has deeper integrations, additional features, more flexibility, and better pricing.
Zapier is a better fit for some use cases, as a featureful workflow automation tool that has been around for a long time. For example, if you need an integration with a less commonly used app, Zapier may already have the one you need.
For a more detailed comparison, check out our article comparing Relay.app to Zapier or our comparison of Zapier alternatives.
Of course we're biased, but we believe Relay.app is the best way to connect and automate Help Scout and Intercom—give it a try and let us know what you think.

See why people love Relay.app

Salama💯

@SalamaErgossum

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@marcoETmx

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Peter Jauhal

via email

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@ImLucasGrey

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Automated our waitlist collection and replying process.
Used gpt in the workflow to parse the replies to our waitlist email qtns & saved them into our notion database.

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@rafanocode

I truly appreciate how @relay presents testing info. You can easily see what you are testing, and the messages are very clear if there's an error.

They are definitely creating a fantastic tool!

Screenshot showing how to test a step in an automated workflow in Relay.app

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@dummy_coder

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@typeoneerror

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Notion Coach

@NotionCoach

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Maayan

Co-Founder at Elementary

You saved me thousands of dollars in engineering work.

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@ZikiDoesNotion

If you’re never heard of @relay you’re missing out BIG TIME.

Relay.app is an automation app that has been getting a lot of traction lately.
And for good reason.

What makes them unique on the market is their Human-In-The-Loop functionality.

This functionality basically allows your company to add intermediate manual steps that can add unique judgment, context, and perspective.

Client onboarding workflow screenshot in Relay.app

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Help Scout + Intercom integrations

Screenshots of Help Scout and Intercom integrations in Relay.app

Example Help Scout + Intercom workflows

Automatically create ticket in Intercom for each conversation tags changed in Help Scout

Reply to conversation automatically in Help Scout for each ticket added in Intercom

Add note to ticket automatically in Intercom for each conversation tags changed in Help Scout

Find admin(s) automatically in Intercom for each conversation tags changed in Help Scout

Automatically find contact(s) in Intercom for each conversation tags changed in Help Scout

Create your own Help Scout + Intercom integration

Or automate Intercom + Help Scout

Connect Help Scout to your other apps

Or connect Intercom to your other apps

Related blog posts

Customer service automation 101: benefits, examples, and top apps

From chatbots to feedback loops: Mastering customer experience automation

5 processes every Customer Success team should automate

FAQ

What is Relay.app?

How do I connect Help Scout to Intercom with Relay.app?

Is Relay.app a Zapier alternative for connecting Help Scout to Intercom?

See why people love Relay.app

New to Relay.app? Learn how to automate your first workflow

What will you automate?