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Help Scout Integrations

Relay.app is an automation tool that lets you automate actions across apps. Unlike other automation tools, Relay.app lets you add human approvals and decisions to any automated workflow.

Relay.app makes it easy to integrate Help Scout with other apps to automate workflows for yourself and your team. Build your first playbook today and start automating your Help Scout workflows in minutes.

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Help Scout integrations in Relay.app

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Triggers

sell

Conversation tags changed

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Reply to conversation

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How-to guides featuring Help Scout

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Automatically send a Slack message when Help Scout conversation tags change

Learn how to set up a Relay playbook that automatically sends notifications in Slack for Help Scout conversation tag changes. By integrating these platforms, you'll receive instant alerts in Slack whenever tags are modified in Help Scout, enabling your team to stay updated and respond promptly to customer inquiries.

Do more with Help Scout and Relay.app

HelpScout is a popular customer support ticketing system designed for teams. It provides a seamless and collaborative platform for managing customer inquiries, emails, live chats, and phone calls. With HelpScout's integration with Relay, teams can streamline their customer support processes even further. Here are a few use cases to inspire you:

Automate Ticket Assignment

You can use Relay to automatically assign incoming support tickets to the right team member based on predefined rules, such as ticket type, language, or priority. This ensures that each ticket is handled by the most qualified person, reducing response times and improving customer satisfaction.

Smart Ticket Tagging

Relay's AI Autofill feature can be leveraged to automatically tag support tickets with relevant labels or categories. By integrating HelpScout with AI models like GPT, you can train the system to analyze ticket content and assign appropriate tags, making it easier to categorize and prioritize tickets for faster resolution.

Personalized Customer Responses

With HelpScout's collaboration features and Relay's double check automations, you can personalize customer responses at scale. Use HelpScout to draft a response and then involve an AI model or a human team member to double-check and refine the content. This ensures that each customer interaction is tailored to their needs and maintains a human touch.

Ready to supercharge your HelpScout workflows? Try Relay for free and experience the power of seamless collaboration, AI-driven automations, and integrations with your favorite SaaS products.

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