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An important update on Relay.app

We have difficult news to share: Relay.app will be shutting down on August 15, 2026 for free users and September 14, 2026 for paying customers.

We’ve worked closely with many of you for years, and we know this change will be disruptive. We are very sorry for the work this will cause you, and we don’t take it lightly, so our top priority is to make this transition as seamless as possible.

Starting July 16

  • New signups and free-to-paid upgrades are now turned off.
  • Everything you already use will continue working through the end of the wind-down window. Your workflows will keep running.
  • You can export your data starting now (see ‘Taking your data with you’).

If you’re on a free plan

You have 30 days to keep using Relay.app and to export your data. After Sat Aug 15 at 23:59 PT, free accounts and all associated data will be permanently deleted.

If you’re a paying customer

  • You should have received an email from help@paddle.com that your subscription is cancelled, effective July 16. This means that you will not be charged again, but you will continue to be able to use Relay.app for free until Mon Sep 14 @ 23:59 PT.
  • For annual customers, we will automatically initiate a prorated refund for the unused remainder of the current billing period. You should receive this refund within 5 business days. Your past invoices are available via this link.
  • You keep full access to Relay.app, for free, for 60 days — through Mon Sep 14 at 23:59 PT.
  • On top of your current plan, your workspace will receive an additional 25,000 steps and 10,000 AI credits per month for the next 60 days. This is free to help with the transition. You will not be charged for any usage during this period.
  • After Mon Sep 14 at 23:59 PT, paid accounts and all associated data will be permanently deleted.

Taking your data with you

We have made it as straightforward as possible to take the important parts of your workspace with you. You can export:

  • Workflows, Sequences and MCP servers as JSON and AI prompts so you can rebuild them elsewhere
  • Run history
  • Tables as CSVs

There are more details on how to export data here.

Your data and your privacy

Customer content and product data that you do not export will be permanently deleted at the end of the wind-down window, consistent with our commitments to you. You can also manually delete your account from the settings page before this point.

When your account is deleted, Relay.app’s stored credentials and tokens for connected apps will be deleted, and Relay.app will no longer access those apps.

Technical support during the transition

We will continue to provide technical support throughout the wind-down period. For help, contact us at support@relay.app.

For paying customers, we will also offer priority support for transition-related questions. If your team has complex workflows or relies on Relay.app for business-critical operations, please reach out as early as possible so we can help you plan the transition.

Again, we sincerely apologize for the disruption this shutdown will cause. We’re grateful for all of the trust you’ve given us over the years. You’ve been generous with your time, feedback, and support, and we’ll really miss working with you.

— The Relay.app team

Frequently Asked Questions

Can I keep using Relay.app during the wind-down period?

Yes. Existing workspaces will keep working during their wind-down window, and your workflows will continue to run. Free users will have access for 30 days, through Sat Aug 15 at 23:59 PT. Paying customers will have access for 60 days, through Mon Sep 14 at 23:59 PT, unless you manually delete your account sooner.

What happens if I am on a free plan?

You can keep using Relay.app for 30 days, through Sat Aug 15 at 23:59 PT. After that, your account and all associated data will be permanently deleted, unless you manually delete your account sooner.

What happens if I am a paying customer?

Your subscription is being canceled effective July 16, and you will not be charged again. You will automatically receive a prorated refund for the unused remainder of your current billing period within 5 working days.

You will keep full access to Relay.app for 60 days, through Mon Sep 14 at 23:59 PT, unless you manually delete your account sooner.

To help with the transition, we are adding 25,000 steps and 10,000 AI credits per month to your account during the wind-down period, on top of what is included in your current plan. You will not be charged for this usage.

Will I get a refund?

Customers on an annually billed subscription will receive a prorated refund for the unused remainder of their current billing period. Refunds are processed via Paddle and should reach you within 5 working days. You can track the status here: https://customer-portal.paddle.com/cpl_01hfv834x8nx1jdne0eyhrzjb1

Do I need to cancel my subscription myself?

No. We are canceling paid subscriptions automatically. You will not be charged again, and you will automatically receive a prorated refund for the unused remainder of your current billing period within 5 working days.

Where can I find past invoices?

You can find past invoices here: https://customer-portal.paddle.com/cpl_01hfv834x8nx1jdne0eyhrzjb1

Can I export my data?

Yes. You can export a zip file with all important data from your workspace The file contains a folder for each Workflow, Sequence, MCP Server and Table in your workspace, which includes:

  • A prompt (as an .md file) that you can copy and paste in other workflow builders and AI chat tools
  • A CSV of run history
  • A JSON file representing the exact structure of the workflow
  • A JSON file per run
  • A CSV of Table data (if applicable)

More details on how to export your data here: https://docs.relay.app/workspace-and-account/export-your-relay.app-data

What happens to my connected apps, authentication tokens, and credentials?

When your account is deleted, Relay.app’s stored credentials and authentication tokens for connected apps will be deleted. Relay.app will no longer access those apps.

Can I delete my account before the end of the wind-down period?

Yes. You can manually delete your account from the account settings page in the product.

What happens after my wind-down period ends?

Your account and associated data will be permanently deleted. Free accounts will be deleted after 30 days. Paid accounts will be deleted after 60 days.

How can I get help?

For help during the transition, contact support@relay.app.