How to send new Teams messages for new Intercom tickets

After creating your playbook, you can proceed to add your trigger. The trigger detects changes in your connected apps and responds to your playbook.

To setup this playbook, click "Add trigger" and then select "New ticket created" under Intercom. Then, select the ticket type. This will allow your playbook to automatically detect the newly created ticket in Intercom and initiate necessary actions.

If this is your first time using a Intercom integration in Relay.app, a prompt will guide you through the connection process.

Integrate the Teams automation into your playbook to ensure the prompt sending of a message in Teams for each new ticket added in Intercom.

Click the "Add step" button, then locate the "Send message" automation for Teams and input the mandatory and relevant details.

If your Teams account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Teams account.

Activating your playbook is the final step to automate sending of a message in Teams. Once turned on, it will respond whenever a new ticket is added in Intercom by sending a message to Teams without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.