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Slack + Zendesk Integrations

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Connect Slack to Zendesk
Example screenshots
Example workflows
Inspirational workflows
Triggers and actions
Slack + your other apps
Zendesk + your other apps
Related blog posts
FAQ

Slack + Zendesk integrations

Slack > Zendesk

Trigger

Last triggered

Message sent to channel

Create ticket

Overview

Connect Slack to Zendesk in just a few clicks, for free, with Relay.app. Relay.app provides seamless integration between Slack, Zendesk, and many other popular SaaS applications.

Check below for example workflows using Slack and Zendesk, as well as a list of the triggers and actions Relay.app supports today. Just let us know if we're missing anything you need.

Known for its combination of simplicity and power, Relay.app is a tool that people love for its deep & easy-to-use integrations, powerful AI features combined with human oversight, robust workflow essentials, and first-class customer support.

See all of Relay.app's features

Screenshots of Slack and Zendesk integrations in Relay.app

Send and reply to messages by integrating Slack into your workflow.

Preview of Send as a bot or from your own account and customize your message using variables.

Preview of Use any of these Slack actions in your Relay.app workflows.

Preview of Use Relay.app's integrations for Slack to trigger actions across your apps

Preview of Use any of these Zendesk actions in your Relay.app workflows.

Send and reply to messages by integrating Slack into your workflow.

Send as a bot or from your own account and customize your message using variables.

Use any of these Slack actions in your Relay.app workflows.

Use Relay.app's integrations for Slack to trigger actions across your apps

Use any of these Zendesk actions in your Relay.app workflows.

Example Slack + Zendesk workflows

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Automatically create ticket in Zendesk for each message sent to channel in Slack

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Update ticket automatically in Zendesk for each user joined channel in Slack

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Find ticket(s) automatically in Zendesk for each user joined workspace in Slack

Try it

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Update ticket automatically in Zendesk for each message sent to channel in Slack

Try it

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Find ticket(s) automatically in Zendesk for each message sent to channel in Slack

Try it

Inspirational workflows

Visit the template gallery ➔

Slack Triggers

Message

chat

Message sent to channel

Reaction

add_reaction

Reaction added to message

User

person_add

User joined channel

person_add

User joined workspace

Zendesk Actions

Ticket

add

Create ticket

Find ticket(s)

edit

Update ticket

Zendesk Triggers

No Zendesk triggers yet

Request trigger

Slack Actions

Channel

bookmark_add

Add bookmark to channel

smart_toy

Add bot to channel

person_add

Add users to channel

Create your own Slack + Zendesk integration

Select a trigger in Slack

Select an action in Zendesk

Create your workflow

Connect Slack to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

Or connect Zendesk to your other apps

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FAQ

What is Relay.app?
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Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.
How do I connect Slack to Zendesk with Relay.app?
link
1. Create a free Relay.app account
2. Set a trigger in Slack or Zendesk to kick off new workflow runs
3. Add one or more actions to run in your workflow
4. Authorize Slack and Zendesk to connect to Relay.app
5. Turn on your workflow and start getting more done with less manual work
Check above for some example workflows, or visit our help center for more details on how to get started.
Is Relay.app a Make.com alternative for connecting Slack to Zendesk?
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Yes. Make is a powerful automation platform with a visual scenario editor. But if you’re looking for a way to connect Slack to Zendesk that combines ease of use with the ability to integrate AI and human decision making seamlessly into your workflow, along with exceptional support, Relay.app is the go-to automation tool for your business.
For more info check out our article comparing Relay.app to Make or our comparison of Make alternatives.
Of course we're biased, but we believe Relay.app is the best way to connect and automate Slack and Zendesk—give it a try and let us know what you think.

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Screenshot showing how to test a step in an automated workflow in Relay.app

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