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Relay

Relay provides seamless integration between Jira and Zendesk, allowing you to combine the power of these two popular apps and streamline your workflow. With Relay, you can automate and collaborate on tasks that involve both Jira and Zendesk, saving you time and effort.

Relay enables you to create customized workflows that seamlessly flow between Jira and Zendesk. Automatically create Jira issues from Zendesk tickets, ensuring that all customer inquiries are promptly addressed and tracked. You can also assign tickets in Zendesk to specific Jira issues, making it easy to keep track of support cases and development tasks in one place.

With Relay, you can automatically update Jira issues based on changes in Zendesk tickets. For instance, when a support ticket is resolved in Zendesk, the related Jira issue can be marked as closed, eliminating the need for manual updates and ensuring accurate status tracking.

Relay's AI Autofill feature integrates with Jira and Zendesk to automate task assignment based on ticket attributes. For example, you can use AI models to assign priority levels to Jira issues based on the urgency of a ticket in Zendesk, optimizing resource allocation and improving efficiency.

Unlock the full potential of Jira and Zendesk by integrating them with Relay. Try Relay for free and experience the seamless collaboration between these apps and more!

At Relay, we understand the importance of seamless collaboration and workflow automation. That's why we've integrated with Jira, the leading project management software used by teams around the world. With Relay and Jira together, you can streamline your project management processes and supercharge your productivity.

With Relay's integration with Jira, you can automate issue tracking and resolution. You can create custom workflows to automatically create Jira issues based on specific triggers in other apps. This helps you stay on top of important tasks and reduces the risk of human error.

Relay and Jira integration allows you to automate your sprint planning process. You can set up workflows to automatically assign tasks to team members, update project timelines, and notify stakeholders. This helps your team stay organized and ensures that everyone is working towards the same goals.

With Relay and Jira, you can leverage the power of AI to automate bug triage. By integrating a machine learning model into your workflow, you can automatically classify and prioritize bugs based on severity and impact. This helps your team save time and resources by focusing on high-priority issues.

Try Relay for free today and experience the power of seamless collaboration and workflow automation.

Zendesk is a popular customer service platform that allows businesses to manage customer support tickets, track customer interactions, and provide self-service options. With its robust set of features, Zendesk helps businesses streamline their customer support operations and deliver exceptional service. Integration with Relay, a collaborative workflow automation platform, unlocks even more possibilities for businesses to automate and optimize their customer service processes.

By integrating Zendesk with Relay, businesses can automate the process of assigning tickets to the right department or agent. Relay's AI Autofill can analyze the ticket details and suggest the most appropriate assignee based on historical data or predefined rules. This ensures faster response times and improved collaboration among support teams.

Relay's Double check automations allow support agents to personalize their responses before sending them to customers. By integrating Zendesk with Relay, support agents can use pre-configured templates, add AI-generated content, or review and modify responses suggested by AI models like GPT. This enables efficient and accurate communication with customers.

Integrating Zendesk with other SaaS products like CRM platforms or marketing automation tools through Relay enables businesses to sync customer data in real time. This ensures that support agents have access to the most up-to-date customer information, facilitating personalized interactions and proactive problem-solving.

Ready to streamline your customer support operations and unlock the power of automation? Try Relay for free and start building advanced workflows that combine Zendesk and other SaaS products to enhance your customer service experience.

Automate your Jira & Zendesk workflows

Connect Jira to Zendesk

Integrating Jira and Zendesk

Simplified Ticket Management

Effortless Status Updates

Intelligent Task Assignment

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