Relay provides seamless integration between CallRail and Zendesk, allowing users to combine the power of these two popular apps. With this integration, users can streamline their workflow and enhance collaboration by automating various tasks.
Efficient Call Tracking
By integrating CallRail with Zendesk using Relay, businesses can easily track and manage customer calls. When a call is received, Relay can automatically create a ticket in Zendesk, providing all the call details and relevant customer information. This helps support teams to quickly respond to customer inquiries and provide personalized service.
Automate Ticket Creation
Relay enables the automation of ticket creation in Zendesk when specific events occur in CallRail. For example, when a missed call is detected, Relay can automatically create a low-priority ticket in Zendesk so that support agents can follow up with the customer. This ensures no potential leads or customer issues are overlooked.
With Relay's double-check automations, users can customize and verify the input fields before an automation runs. This helps in personalizing emails or ensuring accuracy when feeding information into a CRM.
Relay's AI Autofill feature allows AI models, like GPT, to fill out information in any automation based on available context. For instance, the AI can add personalized content to emails using customer data from the CRM.
Try Relay for free and experience the seamless integration between CallRail, Zendesk, and many other SaaS tools.