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Jira + Intercom Integrations

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Connect Jira to Intercom
Example screenshots
Example workflows
Triggers and actions
Jira + your other apps
Intercom + your other apps
Related blog posts
FAQ

Jira + Intercom integrations

Jira > Intercom

Trigger

Last triggered

Version created

Create ticket

Overview

Connect Jira to Intercom in just a few clicks, for free, with Relay.app. Relay.app provides seamless integration between Jira, Intercom, and many other popular SaaS applications.

Check below for example workflows using Jira and Intercom, as well as a list of the triggers and actions Relay.app supports today. Just let us know if we're missing anything you need.

Known for its combination of simplicity and power, Relay.app is a tool that people love for its deep & easy-to-use integrations, powerful AI features combined with human oversight, robust workflow essentials, and first-class customer support.

See all of Relay.app's features

Screenshots of Jira and Intercom integrations in Relay.app

Use Relay.app's Jira integrations to trigger actions across your apps

Preview of Use any of these Jira actions in your Relay.app workflows

Preview of Add any Jira action to your workflow

Preview of Use Relay.app's Intercom integrations to trigger actions across your apps

Preview of Use any of these Intercom actions in your Relay.app workflows

Preview of Add any Intercom action to your workflow

Use Relay.app's Jira integrations to trigger actions across your apps

Use any of these Jira actions in your Relay.app workflows

Add any Jira action to your workflow

Use Relay.app's Intercom integrations to trigger actions across your apps

Use any of these Intercom actions in your Relay.app workflows

Add any Intercom action to your workflow

Example Jira + Intercom workflows

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Automatically create ticket in Intercom for each version created in Jira

Try it

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Create issue automatically in Jira for each ticket added in Intercom

Try it

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Add note to ticket automatically in Intercom for each version released in Jira

Try it

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Automatically update issue in Jira for each contact added in Intercom

Try it

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Find admin(s) automatically in Intercom for each issue added in Jira

Try it

Jira Triggers

Comment

add

Comment created

Issue

edit

Issue changed

target

Issue first meets conditions

add

New issue added

Sprint

add

New sprint added

edit_square

Sprint status updated

Version

add

Version created

rocket_launch

Version released

Intercom Actions

Admin

Find admin(s)

Company

library_add

Create or update company

Find company(ies)

Contact

add_comment

Add note to contact

new_label

Add tag to contact

add_box

Attach contact to company

add

Create contact

library_add

Create or update contact

remove_done

Detach contact from company

Find contact(s)

label_off

Remove tag from contact

edit

Update contact

Conversation

add_comment

Add note to conversation

new_label

Add tag to conversation

done

Close conversation

add

Create conversation

Find conversation(s)

label_off

Remove tag from conversation

Reply to conversation

send

Send message to contact

edit

Update conversation

Ticket

forum

Add note to ticket

new_label

Add tag to ticket

bug_report

Convert conversation to ticket

add

Create ticket

Find ticket(s)

label_off

Remove tag from ticket

forum

Reply to ticket

edit

Update ticket

Intercom Triggers

Contact

edit

Contact changed

target

Contact first meets conditions

add

New contact added

Conversation

edit

Conversation changed

target

Conversation first meets conditions

add

New conversation added

Ticket

add

New ticket added

edit

Ticket changed

target

Ticket first meets conditions

Jira Actions

Issue

add_comment

Add comment to issue

add

Create issue

Find issue(s)

trending_flat

Transition issue

edit

Update issue

schedule

Wait until issue status changed

Version

Find version(s)

Create your own Jira + Intercom integration

Select a trigger in Jira

Select an action in Intercom

Create your workflow

Or automate Intercom + Jira

Select a trigger in Intercom

Select an action in Jira

Create your workflow

Connect Jira to your other apps

Or connect Intercom to your other apps

FAQ

What is Relay.app?
link
Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.
How do I connect Jira to Intercom with Relay.app?
link
1. Create a free Relay.app account
2. Set a trigger in Jira or Intercom to kick off new workflow runs
3. Add one or more actions to run in your workflow
4. Authorize Jira and Intercom to connect to Relay.app
5. Turn on your workflow and start getting more done with less manual work
Check above for some example workflows, or visit our help center for more details on how to get started.
Is Relay.app a Zapier alternative for connecting Jira to Intercom?
link
Yes. Relay.app is a modern alternative to Zapier. Relay.app has deeper integrations, additional features, more flexibility, and better pricing.
Zapier is a better fit for some use cases, as a featureful workflow automation tool that has been around for a long time. For example, if you need an integration with a less commonly used app, Zapier may already have the one you need.
For a more detailed comparison, check out our article comparing Relay.app to Zapier or our comparison of Zapier alternatives.
Of course we're biased, but we believe Relay.app is the best way to connect and automate Jira and Intercom—give it a try and let us know what you think.

See why people love Relay.app

Salama💯

@SalamaErgossum

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@marcoETmx

I discovered @relay and it is incredible

Peter Jauhal

via email

Relay is a fantastic app. I keep finding new uses for it everyday. I am not a programmer but I can make some really complicated work flows work pretty quickly.

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@ImLucasGrey

Falling in love with @relay. Tried make and zapier and this uiux worked the simplest. It gets the job done.

Automated our waitlist collection and replying process.
Used gpt in the workflow to parse the replies to our waitlist email qtns & saved them into our notion database.

Rafa

@rafanocode

I truly appreciate how @relay presents testing info. You can easily see what you are testing, and the messages are very clear if there's an error.

They are definitely creating a fantastic tool!

Screenshot showing how to test a step in an automated workflow in Relay.app

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@dummy_coder

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@typeoneerror

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