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Relay

Zendesk is a popular customer service platform that allows businesses to manage customer support tickets, track customer interactions, and provide self-service options. With its robust set of features, Zendesk helps businesses streamline their customer support operations and deliver exceptional service. Integration with Relay, a collaborative workflow automation platform, unlocks even more possibilities for businesses to automate and optimize their customer service processes.

By integrating Zendesk with Relay, businesses can automate the process of assigning tickets to the right department or agent. Relay's AI Autofill can analyze the ticket details and suggest the most appropriate assignee based on historical data or predefined rules. This ensures faster response times and improved collaboration among support teams.

Relay's Double check automations allow support agents to personalize their responses before sending them to customers. By integrating Zendesk with Relay, support agents can use pre-configured templates, add AI-generated content, or review and modify responses suggested by AI models like GPT. This enables efficient and accurate communication with customers.

Integrating Zendesk with other SaaS products like CRM platforms or marketing automation tools through Relay enables businesses to sync customer data in real time. This ensures that support agents have access to the most up-to-date customer information, facilitating personalized interactions and proactive problem-solving.

Ready to streamline your customer support operations and unlock the power of automation? Try Relay for free and start building advanced workflows that combine Zendesk and other SaaS products to enhance your customer service experience.

Calendly is a popular scheduling tool that helps businesses streamline their appointment scheduling process. With Calendly, users can create customized booking links and share them with clients, partners, or team members. Once the link is shared, the recipient can easily choose a convenient time slot from the user's available calendar options. Calendly integrates seamlessly with Relay, a collaborative workflow automation platform, allowing users to automate various tasks associated with appointment scheduling. Here are a few use cases that demonstrate the power of integrating Calendly with Relay and other SaaS products.

With Calendly and Relay, you can automate your lead nurturing process. When a new lead is captured in your CRM, Relay can trigger an automation to send a personalized email through your email marketing tool. By using AI Autofill, Relay can dynamically populate the email content with information pulled from the CRM, creating a personalized experience for each lead.

After scheduling a meeting using Calendly, Relay can be triggered to send follow-up emails automatically. Relay can pull information about the meeting from Calendly and populate the email template with the relevant details. This saves valuable time and ensures that your attendees receive the necessary information without manual effort.

Relay can integrate Calendly with your preferred calendar app to synchronize all your events seamlessly. Whenever a new event is scheduled in Calendly, Relay can automatically create a corresponding event in your calendar app. This ensures that you have a centralized view of all your appointments and can avoid any scheduling conflicts.

To unlock the full potential of Calendly and integrate it with other SaaS tools, try Relay for free today. Start automating your workflows and streamline your business processes.

Calendly & Zendesk

Automate your Zendesk & Calendly workflows

Connect Calendly to Zendesk

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