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Relay

Relay provides seamless integration between CallRail and Zendesk, allowing users to combine the power of these two popular apps. With this integration, users can streamline their workflow and enhance collaboration by automating various tasks.

By integrating CallRail with Zendesk using Relay, businesses can easily track and manage customer calls. When a call is received, Relay can automatically create a ticket in Zendesk, providing all the call details and relevant customer information. This helps support teams to quickly respond to customer inquiries and provide personalized service.

Relay enables the automation of ticket creation in Zendesk when specific events occur in CallRail. For example, when a missed call is detected, Relay can automatically create a low-priority ticket in Zendesk so that support agents can follow up with the customer. This ensures no potential leads or customer issues are overlooked.

With Relay's double-check automations, users can customize and verify the input fields before an automation runs. This helps in personalizing emails or ensuring accuracy when feeding information into a CRM.

Relay's AI Autofill feature allows AI models, like GPT, to fill out information in any automation based on available context. For instance, the AI can add personalized content to emails using customer data from the CRM.

Try Relay for free and experience the seamless integration between CallRail, Zendesk, and many other SaaS tools.

Zendesk is a popular customer service platform that allows businesses to manage customer support tickets, track customer interactions, and provide self-service options. With its robust set of features, Zendesk helps businesses streamline their customer support operations and deliver exceptional service. Integration with Relay, a collaborative workflow automation platform, unlocks even more possibilities for businesses to automate and optimize their customer service processes.

By integrating Zendesk with Relay, businesses can automate the process of assigning tickets to the right department or agent. Relay's AI Autofill can analyze the ticket details and suggest the most appropriate assignee based on historical data or predefined rules. This ensures faster response times and improved collaboration among support teams.

Relay's Double check automations allow support agents to personalize their responses before sending them to customers. By integrating Zendesk with Relay, support agents can use pre-configured templates, add AI-generated content, or review and modify responses suggested by AI models like GPT. This enables efficient and accurate communication with customers.

Integrating Zendesk with other SaaS products like CRM platforms or marketing automation tools through Relay enables businesses to sync customer data in real time. This ensures that support agents have access to the most up-to-date customer information, facilitating personalized interactions and proactive problem-solving.

Ready to streamline your customer support operations and unlock the power of automation? Try Relay for free and start building advanced workflows that combine Zendesk and other SaaS products to enhance your customer service experience.

Relay is designed to seamlessly integrate with popular SaaS app CallRail, allowing you to automate and optimize your call tracking processes. With Relay, you can create powerful workflows that combine the capabilities of CallRail with other apps to streamline your business operations. Here are some use cases you can build with CallRail and Relay:

With Relay and CallRail, you can automatically capture call data and create leads in your CRM or sales management app. Relay's Double Check Automations feature allows you to review and customize the lead information before it gets added to the system, ensuring accuracy and personalization.

Leveraging Relay's AI Autofill feature, you can integrate CallRail's call recordings with an AI model such as GPT to generate accurate and useful call transcriptions automatically. This can save you time and resources while enabling you to analyze and act upon the insights extracted from the conversation.

Combine CallRail, Relay, and a messaging app like Twilio to create automated text message campaigns based on call data. With Relay's AI Autofill, you can dynamically insert customer-specific information, ensuring personalized and effective communication.

Try Relay for free today and experience the power of seamless integration and workflow automation with CallRail and other leading SaaS products.

Automate your Zendesk & CallRail workflows

Connect CallRail to Zendesk

Integrating Zendesk and CallRail

Efficient Call Tracking

Automate Ticket Creation

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