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Slack + Intercom Integrations

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Connect Slack to Intercom
Example screenshots
Example workflows
Inspirational workflows
Triggers and actions
Slack + your other apps
Intercom + your other apps
Related blog posts
FAQ

Slack + Intercom integrations

Slack > Intercom

Trigger

Last triggered

Message sent to channel

Create ticket

Overview

Connect Slack to Intercom in just a few clicks, for free, with Relay.app. Relay.app provides seamless integration between Slack, Intercom, and many other popular SaaS applications.

Check below for example workflows using Slack and Intercom, as well as a list of the triggers and actions Relay.app supports today. Just let us know if we're missing anything you need.

Known for its combination of simplicity and power, Relay.app is a tool that people love for its deep & easy-to-use integrations, powerful AI features combined with human oversight, robust workflow essentials, and first-class customer support.

See all of Relay.app's features

Screenshots of Slack and Intercom integrations in Relay.app

Send and reply to messages by integrating Slack into your workflow.

Preview of Send as a bot or from your own account and customize your message using variables.

Preview of Use any of these Slack actions in your Relay.app workflows.

Preview of Use Relay.app's integrations for Slack to trigger actions across your apps

Preview of Use Relay.app's Intercom integrations to trigger actions across your apps

Preview of Use any of these Intercom actions in your Relay.app workflows

Preview of Add any Intercom action to your workflow

Send and reply to messages by integrating Slack into your workflow.

Send as a bot or from your own account and customize your message using variables.

Use any of these Slack actions in your Relay.app workflows.

Use Relay.app's integrations for Slack to trigger actions across your apps

Use Relay.app's Intercom integrations to trigger actions across your apps

Use any of these Intercom actions in your Relay.app workflows

Add any Intercom action to your workflow

Example Slack + Intercom workflows

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Automatically send Slack direct messages each time a new ticket is created in Intercom

Are you struggling to keep up with customer support requests spread across different platforms? If yes, then Relay.app might be the solution you're looking for. It's an innovative tool designed to bridge the gap between Intercom and Slack, providing real-time updates and seamless communication for yo

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Send new Slack messages for new Intercom tickets

Learn how to set up a Relay playbook that automatically sends a new message in Slack whenever a new ticket is created in Intercom. Keep your team in the loop about new Intercom tickets. This guide shows you how to send Slack messages automatically for every new Intercom ticket created, leveraging au

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Notify a specific Slack channel when a new ticket is created in Intercom

Relay.app is an automation tool that lets you automate actions across Intercom, Slack and many other apps. In this guide, we'll show you how to use Relay.app to automatically run the Slack "Send to channel" action for each Intercom "New ticket added" event.

Try it

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Automatically create ticket in Intercom for each message sent to channel in Slack

Try it

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Create channel automatically in Slack for each ticket added in Intercom

Try it

Inspirational workflows

Visit the template gallery ➔

Slack Triggers

Message

chat

Message sent to channel

Reaction

add_reaction

Reaction added to message

User

person_add

User joined channel

person_add

User joined workspace

Intercom Actions

Admin

Find admin(s)

Company

library_add

Create or update company

Find company(ies)

Contact

add_comment

Add note to contact

new_label

Add tag to contact

add_box

Attach contact to company

add

Create contact

library_add

Create or update contact

remove_done

Detach contact from company

Find contact(s)

label_off

Remove tag from contact

edit

Update contact

Conversation

add_comment

Add note to conversation

new_label

Add tag to conversation

done

Close conversation

add

Create conversation

Find conversation(s)

label_off

Remove tag from conversation

Reply to conversation

send

Send message to contact

edit

Update conversation

Ticket

forum

Add note to ticket

new_label

Add tag to ticket

bug_report

Convert conversation to ticket

add

Create ticket

Find ticket(s)

label_off

Remove tag from ticket

forum

Reply to ticket

edit

Update ticket

Intercom Triggers

Contact

edit

Contact changed

target

Contact first meets conditions

add

New contact added

Conversation

edit

Conversation changed

target

Conversation first meets conditions

add

New conversation added

Ticket

add

New ticket added

edit

Ticket changed

target

Ticket first meets conditions

Slack Actions

Channel

bookmark_add

Add bookmark to channel

smart_toy

Add bot to channel

person_add

Add users to channel

Create your own Slack + Intercom integration

Select a trigger in Slack

Select an action in Intercom

Create your workflow

Or automate Intercom + Slack

Select a trigger in Intercom

Select an action in Slack

Create your workflow

Connect Slack to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

Or connect Intercom to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

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FAQ

What is Relay.app?
link
Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.
How do I connect Slack to Intercom with Relay.app?
link
1. Create a free Relay.app account
2. Set a trigger in Slack or Intercom to kick off new workflow runs
3. Add one or more actions to run in your workflow
4. Authorize Slack and Intercom to connect to Relay.app
5. Turn on your workflow and start getting more done with less manual work
Check above for some example workflows, or visit our help center for more details on how to get started.
Is Relay.app a Make.com alternative for connecting Slack to Intercom?
link
Yes. Make is a powerful automation platform with a visual scenario editor. But if you’re looking for a way to connect Slack to Intercom that combines ease of use with the ability to integrate AI and human decision making seamlessly into your workflow, along with exceptional support, Relay.app is the go-to automation tool for your business.
For more info check out our article comparing Relay.app to Make or our comparison of Make alternatives.
Of course we're biased, but we believe Relay.app is the best way to connect and automate Slack and Intercom—give it a try and let us know what you think.

See why people love Relay.app

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via email

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@ImLucasGrey

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Automated our waitlist collection and replying process.
Used gpt in the workflow to parse the replies to our waitlist email qtns & saved them into our notion database.

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@rafanocode

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Screenshot showing how to test a step in an automated workflow in Relay.app

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@typeoneerror

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