Relay.app is a modern, easy-to-use automation tool with deep integrations and rich workflow features. If you have a workflow that requires input from a teammate—like making a decision that requires human judgment, reviewing the output of an AI model, or approving a next step—Relay.app is the platform for you. Beyond its features, Relay.app’s user-friendly experience makes it an excellent tool for anyone on your team to pick up. Learn more about Relay.app's features.

How do I connect Intercom to Relay.app?

Create a free Relay.app account. Set up a trigger, which is what will start each workflow run. Choose one or more actions to run as part of your workflow. Connect and authorize Intercom and any other apps you want to automate. Turn on your workflow, and start getting your repetitive tasks done without lifting another finger. Check above for some example workflows, or visit our help center for more details on how to get started.

Is Relay.app a Make.com alternative for automating Intercom?

Yes. Make is a powerful automation platform with a visual scenario editor. But if you’re looking for a way to automate Intercom that combines ease of use with the ability to integrate AI and human decision making seamlessly into your workflow, along with exceptional support, Relay.app is the go-to automation tool for your business. For more info check out our article comparing Relay.app to Make or our comparison of Make alternatives. Of course we're biased, but we believe Relay.app is the best way to automate Intercom—give it a try and let us know what you think.

Integrationsarrow_forward

Intercom Integrations

Connect Intercom

Intercom integrations in Relay.app

Use Relay.app's Intercom integrations to trigger actions across your apps

Preview of Use any of these Intercom actions in your Relay.app workflows

Preview of Add any Intercom action to your workflow

Use Relay.app's Intercom integrations to trigger actions across your apps

Use any of these Intercom actions in your Relay.app workflows

Add any Intercom action to your workflow

Overview

Connect Intercom to your other apps. Coordinate across apps and keep data up-to-date where you need it, when you need it, automatically. Build your first Relay.app workflow in minutes. Check below for the Intercom triggers and actions Relay.app supports today and just let us know if we’re missing one you need.

Relay.app is an automation tool that people love for its deep & easy-to-use integrations, embedded AI features, human-in-the-loop functionality, and powerful workflow essentials.

See all of Relay.app's features

Triggers

Contact

edit

Contact changed

target

Contact first meets conditions

add

New contact added

Conversation

edit

Conversation changed

target

Conversation first meets conditions

add

New conversation added

Ticket

add

New ticket added

edit

Ticket changed

target

Ticket first meets conditions

Actions

Admin

Find admin(s)

Company

library_add

Create or update company

Find company(ies)

Contact

add_comment

Add note to contact

new_label

Add tag to contact

add_box

Attach contact to company

add

Create contact

library_add

Create or update contact

remove_done

Detach contact from company

Find contact(s)

label_off

Remove tag from contact

edit

Update contact

Conversation

add_comment

Add note to conversation

new_label

Add tag to conversation

done

Close conversation

add

Create conversation

Find conversation(s)

label_off

Remove tag from conversation

Reply to conversation

send

Send message to contact

edit

Update conversation

Ticket

forum

Add note to ticket

new_label

Add tag to ticket

bug_report

Convert conversation to ticket

add

Create ticket

Find ticket(s)

label_off

Remove tag from ticket

forum

Reply to ticket

edit

Update ticket

Connect Intercom to your other apps

WhatsApp notifications

WooCommerce

WordPress (Self-Hosted)

Automate Intercom in minutes with our how-to guides

See all how-to guides ➔

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Create a new ticket in Intercom whenever a project phase is changed in Pipedrive

Set up an automation to create a ticket in Intercom every time a project phase in Pipedrive changes, ensuring constant communication and issue tracking. This guide walks through connecting Pipedrive changes to Intercom ticket creation.

Try it

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Automatically send Slack direct messages each time a new ticket is created in Intercom

Are you struggling to keep up with customer support requests spread across different platforms? If yes, then Relay.app might be the solution you're looking for. It's an innovative tool designed to bridge the gap between Intercom and Slack, providing real-time updates and seamless communication for yo

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Share Google Sheets for newly created Intercom tickets

Learn how to set up a Relay playbook that seamlessly shares Google Sheets for newly created Intercom tickets to enhance collaboration and streamline communication. This integration facilitates real-time data sharing and collaboration, ensuring that relevant stakeholders have access to updated inform

Send an email notification in Gmail for new Intercom tickets Send new Teams messages for new Intercom tickets Update an Intercom ticket when a Calendly event is rescheduled Automatically create Intercom tickets for lost Pipedrive deals Add notes to Intercom tickets from new Google Sheet rows Add rows to a Google Sheet from new Intercom tickets Send an auto-email in Outlook for new Intercom tickets Automatically create a ticket in Intercom for an upcoming event in Calendly Send new Slack messages for new Intercom tickets Notify a specific Slack channel when a new ticket is created in Intercom Automatically update a ticket in Intercom every time a project is added in Asana Automatically create a new ticket on Intercom when a new customer is created in Paddle Automatically update tickets in Intercom when a new task is added to Asana Automatically create a new ticket in Intercom every time a task is completed in Asana Log Intercom tickets in Pipedrive as notes Create new tickets in Intercom from new rows added in Google Sheets Schedule new Outlook Calendar events to discuss new Intercom urgent tickets Automatically generate detailed support Intercom ticket summaries in Documint Automate adding new Intercom tickets to Retable Sync new Intercom contacts to Brevo Automatically add new Intercom tickets to Monday.com as new items Create a new Intercom ticket for a new Calendly event Automatically send a draft via Outlook Mail every time a ticket is added in Intercom Add Outlook Calendar event guests as new contacts in Intercom Automatically create a draft email in Outlook every time a ticket is added in Intercom Automatically generate responses to tickets using OpenAI GPT-4 every time a new ticket is added in Intercom Keep track of your Intercom tickets in Google Sheets Add new contacts in Intercom to a Coda table Create mems in Mem for each new ticket in Intercom Tag ConvertKit subscribers for each new Intercom contacts

FAQ

What is Relay.app?
link
Relay.app is a modern, easy-to-use automation tool with deep integrations and rich workflow features. If you have a workflow that requires input from a teammate—like making a decision that requires human judgment, reviewing the output of an AI model, or approving a next step—Relay.app is the platform for you. Beyond its features, Relay.app’s user-friendly experience makes it an excellent tool for anyone on your team to pick up.
Learn more about Relay.app's features.
How do I connect Intercom to Relay.app?
link
1. Create a free Relay.app account.
2. Set up a trigger, which is what will start each workflow run.
3. Choose one or more actions to run as part of your workflow.
4. Connect and authorize Intercom and any other apps you want to automate.
5. Turn on your workflow, and start getting your repetitive tasks done without lifting another finger.
Check above for some example workflows, or visit our help center for more details on how to get started.
Is Relay.app a Make.com alternative for automating Intercom?
link
Yes. Make is a powerful automation platform with a visual scenario editor. But if you’re looking for a way to automate Intercom that combines ease of use with the ability to integrate AI and human decision making seamlessly into your workflow, along with exceptional support, Relay.app is the go-to automation tool for your business.
For more info check out our article comparing Relay.app to Make or our comparison of Make alternatives.
Of course we're biased, but we believe Relay.app is the best way to automate Intercom—give it a try and let us know what you think.

See why people love Relay.app

Salama💯

@SalamaErgossum

Just ran my first automation workflow with @relay !

I wanted to send newsletters from Outlook to Notion, and it was so easy I almost cried—after struggling and giving up with other tools like Make.

Huge thanks to @relay for empowering non-tech folks like me!

Marco Elizalde

@marcoETmx

I discovered @relay and it is incredible

Peter Jauhal

via email

Relay is a fantastic app. I keep finding new uses for it everyday. I am not a programmer but I can make some really complicated work flows work pretty quickly.

Lucas Grey

@ImLucasGrey

Falling in love with @relay. Tried make and zapier and this uiux worked the simplest. It gets the job done.

Automated our waitlist collection and replying process.
Used gpt in the workflow to parse the replies to our waitlist email qtns & saved them into our notion database.

Rafa

@rafanocode

I truly appreciate how @relay presents testing info. You can easily see what you are testing, and the messages are very clear if there's an error.

They are definitely creating a fantastic tool!

Screenshot showing how to test a step in an automated workflow in Relay.app

Duke Dao

@dummy_coder

.@relay is just straight out awesome. Give it a try

Benjamin Borowski👨‍🚒

@typeoneerror

Relay's "human in the loop" model is super effective for teams. Not only is this the best designed UI for automation building on the market, they've really thought about how not everything can be automated. Fantastic for building operationalized SOPs.