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Zendesk + Slack Integrations

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Connect Zendesk to Slack
Example screenshots
Example workflows
Inspirational workflows
Triggers and actions
Zendesk + your other apps
Slack + your other apps
Related blog posts
FAQ

Zendesk + Slack integrations

Slack > Slack

Trigger

Last triggered

Message sent to channel

Create channel

Overview

Connect Zendesk to Slack in just a few clicks, for free, with Relay.app. Relay.app provides seamless integration between Zendesk, Slack, and many other popular SaaS applications.

Check below for example workflows using Zendesk and Slack, as well as a list of the triggers and actions Relay.app supports today. Just let us know if we're missing anything you need.

Known for its combination of simplicity and power, Relay.app is a tool that people love for its deep & easy-to-use integrations, powerful AI features combined with human oversight, robust workflow essentials, and first-class customer support.

See all of Relay.app's features

Screenshots of Zendesk and Slack integrations in Relay.app

Use any of these Zendesk actions in your Relay.app workflows.

Preview of Send and reply to messages by integrating Slack into your workflow.

Preview of Send as a bot or from your own account and customize your message using variables.

Preview of Use any of these Slack actions in your Relay.app workflows.

Preview of Use Relay.app's integrations for Slack to trigger actions across your apps

Use any of these Zendesk actions in your Relay.app workflows.

Send and reply to messages by integrating Slack into your workflow.

Send as a bot or from your own account and customize your message using variables.

Use any of these Slack actions in your Relay.app workflows.

Use Relay.app's integrations for Slack to trigger actions across your apps

Example Zendesk + Slack workflows

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Automatically create ticket in Zendesk for each message sent to channel in Slack

Try it

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Update ticket automatically in Zendesk for each user joined channel in Slack

Try it

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Find ticket(s) automatically in Zendesk for each user joined workspace in Slack

Try it

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Update ticket automatically in Zendesk for each message sent to channel in Slack

Try it

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Find ticket(s) automatically in Zendesk for each message sent to channel in Slack

Try it

Inspirational workflows

Visit the template gallery ➔

Zendesk Triggers

No Zendesk triggers yet

Request trigger

Slack Actions

Channel

bookmark_add

Add bookmark to channel

smart_toy

Add bot to channel

person_add

Add users to channel

Create your own Slack + Zendesk integration

Select a trigger in Slack

Select an action in Zendesk

Create your workflow

Or connect Slack to your other apps

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FAQ

What is Relay.app?
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Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.
How do I connect Zendesk to Slack with Relay.app?
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1. Create a free Relay.app account
2. Set a trigger in Zendesk or Slack to kick off new workflow runs
3. Add one or more actions to run in your workflow
4. Authorize Zendesk and Slack to connect to Relay.app
5. Turn on your workflow and start getting more done with less manual work
Check above for some example workflows, or visit our help center for more details on how to get started.
Is Relay.app a Make.com alternative for connecting Zendesk to Slack?
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Yes. Make is a powerful automation platform with a visual scenario editor. But if you’re looking for a way to connect Zendesk to Slack that combines ease of use with the ability to integrate AI and human decision making seamlessly into your workflow, along with exceptional support, Relay.app is the go-to automation tool for your business.
For more info check out our article comparing Relay.app to Make or our comparison of Make alternatives.
Of course we're biased, but we believe Relay.app is the best way to connect and automate Zendesk and Slack—give it a try and let us know what you think.

See why people love Relay.app

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via email

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Screenshot showing how to test a step in an automated workflow in Relay.app

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