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Relay

Zendesk is a popular customer service platform that allows businesses to manage customer support tickets, track customer interactions, and provide self-service options. With its robust set of features, Zendesk helps businesses streamline their customer support operations and deliver exceptional service. Integration with Relay, a collaborative workflow automation platform, unlocks even more possibilities for businesses to automate and optimize their customer service processes.

By integrating Zendesk with Relay, businesses can automate the process of assigning tickets to the right department or agent. Relay's AI Autofill can analyze the ticket details and suggest the most appropriate assignee based on historical data or predefined rules. This ensures faster response times and improved collaboration among support teams.

Relay's Double check automations allow support agents to personalize their responses before sending them to customers. By integrating Zendesk with Relay, support agents can use pre-configured templates, add AI-generated content, or review and modify responses suggested by AI models like GPT. This enables efficient and accurate communication with customers.

Integrating Zendesk with other SaaS products like CRM platforms or marketing automation tools through Relay enables businesses to sync customer data in real time. This ensures that support agents have access to the most up-to-date customer information, facilitating personalized interactions and proactive problem-solving.

Ready to streamline your customer support operations and unlock the power of automation? Try Relay for free and start building advanced workflows that combine Zendesk and other SaaS products to enhance your customer service experience.

Ashby is an applicant tracking system. It helps companies streamline their hiring process by providing a centralized platform to manage job postings, applications, interviews, and hiring decisions. With Ashby's powerful features and intuitive interface, recruiters can easily track candidates, collaborate with hiring managers, and make data-driven decisions. But Ashby doesn't stop there. By integrating Ashby with Relay, users can supercharge their hiring process by automating repetitive tasks, leveraging AI models, and enabling seamless collaboration between automations, AI models, and humans. Here are some exciting use cases that can be built with Ashby, Relay, and integrations with other SaaS products:

With Relay's double check automations, recruiters can customize and verify the content of candidate outreach emails before they are sent. By integrating Ashby with an AI model like GPT, recruiters can leverage AI autofill to generate personalized content based on candidates' profiles and previous interactions.

Integrating Ashby with a scheduling tool like Calendly through Relay enables recruiters to automate the interview scheduling process. By setting up a workflow, recruiters can automatically send interview invitations to candidates, check interviewers' availability, and schedule interviews without any manual intervention.

By integrating Ashby with a background check service via Relay, companies can streamline the screening process. When a candidate reaches a certain stage in the hiring process, a background check can be initiated automatically, and the results can be updated directly in Ashby, allowing recruiters to make informed decisions faster.

Ready to supercharge your hiring process with Ashby, Relay, and integrations? Sign up for a free trial of Relay today!

Ashby & Zendesk

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