Guide

How to get Slack notifications for new Paddle subscriptions

If you're running a SaaS business, you'd probably like to get notified whenever a new customer starts a subscription. If you're using Paddle, you can automate notifications like these with just a few clicks – for example by informing the team via Slack.
Paddle logoPaddle > Slack
Trigger
Last triggered
Paddle logoSubscription created
Slack logoSend message via @relay
1

Add a Paddle trigger for 'Subscription created'

The first thing to do after creating a new automation is adding a trigger for Paddle's 'Subscription started' event.

2

Apply optional filters to the trigger

You may then apply optional filters to the Trigger. For example, if you only want to send notifications whenever a new trial subscription is started, you can add a filter to only trigger new runs when the Status of a new subscription is set to Trial.

Of course there are many other filters you could apply.

3

Add an action to send a Slack message

Next, add a step to send a Slack message. You can send messages to either a channel or a DM by picking the relevant specific step type.

It's very easy to reference information about the Paddle subscription in your Slack message. Simply click [+ data] and select the fields you want to use. For example, the email address of the customer.

4

Turn on the automation

Finally, it's time to turn on your new automation. From now on, you'll receive a Slack notification every time a customer starts a new subscription in Paddle! 🙌

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