In this how-to guide

How to automatically send Slack direct messages whenever a new customer signs up on Paddle
1. Set the Paddle trigger as “Customer created”
2. Add the “Send DM” step in Slack
3. Activate your playbook
Learn more about integrating with Paddle and Slack
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How to automatically send Slack direct messages whenever a new customer signs up on Paddle

How to automatically send Slack direct messages whenever a new customer signs up on Paddle

Relay.app is an automation tool that lets you automate actions across Paddle, Slack, and many other apps.

Try it in Relay.app

1

Set the Paddle trigger as “Customer created”

Add the Paddle trigger to initiate your playbook's actions whenever a new customer signs up.

To do this, click "Add trigger" in your playbook. Select the "Customer created" trigger option from the dropdown menu under Paddle. It will enable your playbook to automatically identify newly created customers and trigger necessary actions.

If you still need to connect your Paddle account to Relay.app, a prompt will guide you through the connection process.

2

Add the “Send DM” step in Slack

Integrate Slack automation into your playbook to ensure that you receive timely updates whenever a new customer signs up on Paddle.

Select "Add Step" and then find the "Send DM" automation for Slack. Enter all the required details, including the receiver's name, and the message body containing detailed information.

If you still need to connect your Slack account to Relay.app, you will be prompted to complete that connection. Ensure that you allow the necessary permissions for Relay.app to send direct messages through your Slack account.

3

Activate your playbook

Activating your playbook is the last step in the process. Once you turn it on, it will automatically send Slack direct messages whenever a new customer signs up on Paddle without requiring manual intervention.

To activate your playbook, click the toggle button at the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.

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