How to automatically send a Slack DM for every new CallRail outbound call

Relay.app is an automation tool that lets you automate actions across Slack, CallRail, and many other apps.
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1

Set the CallRail trigger as “New outbound call”

Add the CallRail trigger to initiate your playbook's actions before receiving a new outbound call.

To do this, click "Add trigger" in your playbook. Select the "New outbound call" trigger option from the dropdown menu under CallRail. It will enable your playbook to identify new outbound calls and trigger necessary actions automatically.

If you have yet to connect your CallRail account to Relay.app, a prompt will guide you through the connection process.

2

Add the “Send DM” step in Slack

Integrate Slack automation into your playbook to ensure that you receive timely updates about the new outbound calls.

Select "Add Step" and then find the "Send DM" automation for Slack. Enter all the required details, including the receiver's name, and the message body containing detailed information.

If you still need to connect your Slack account to Relay.app, you will be prompted to complete that connection. Ensure that you allow the necessary permissions for Relay.app to send direct messages through your Slack account.

3

Activate your playbook

Activating your playbook is the last step. Once you turn it on, the playbook automatically sends a Slack DM for every new CallRail outbound call without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together.

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