Guide

How to add the HubSpot form respondent as a new customer in Paddle

Automate your contact creation process by integrating Paddle with HubSpot through Relay.app. This integration enables the automatic creation of new contacts in HubSpot whenever a new subscription is initiated in Paddle. As new subscriptions are created in Paddle, Relay.app dynamically generates corresponding contacts in HubSpot. This streamlined approach enhances lead management and ensures that your contact database remains up-to-date.
HubSpot logoHubSpot > Paddle
Trigger
Last triggered
HubSpot logoNew form submission
Paddle logoGet or create customer
1

Set the HubSpot trigger as "New form submission"

Every playbook starts with a trigger. The trigger detects changes in your connected apps and runs your playbook in response.

Click "Add trigger" and select "New form submission" under HubSpot. This will allow your playbook to automatically detect the new form submitted in HubSpot and initiate necessary actions.

If this is your first time using a HubSpot integration in Relay.app, a prompt will guide you through the connection process.

2

Add the "Get or create customer" in Paddle automation

Integrate the Paddle automation into your playbook to ensure the prompt creation of a new customer for each respondent who submitted a new form in HubSpot.

Click the "Add step" button, then locate the "Get or create customer" automation for Paddle and input the mandatory and relevant details.

If your Paddle account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Paddle account.

3

Activate your Relay.app playbook

Activating your playbook is the final step to automate the creation of a new customer in Paddle. Once turned on, it will respond whenever a respondent submits a form in HubSpot by creating a new customer for the respondent in Paddle without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.

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