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Relay

Zendesk is a popular customer service platform that allows businesses to manage customer support tickets, track customer interactions, and provide self-service options. With its robust set of features, Zendesk helps businesses streamline their customer support operations and deliver exceptional service. Integration with Relay, a collaborative workflow automation platform, unlocks even more possibilities for businesses to automate and optimize their customer service processes.

By integrating Zendesk with Relay, businesses can automate the process of assigning tickets to the right department or agent. Relay's AI Autofill can analyze the ticket details and suggest the most appropriate assignee based on historical data or predefined rules. This ensures faster response times and improved collaboration among support teams.

Relay's Double check automations allow support agents to personalize their responses before sending them to customers. By integrating Zendesk with Relay, support agents can use pre-configured templates, add AI-generated content, or review and modify responses suggested by AI models like GPT. This enables efficient and accurate communication with customers.

Integrating Zendesk with other SaaS products like CRM platforms or marketing automation tools through Relay enables businesses to sync customer data in real time. This ensures that support agents have access to the most up-to-date customer information, facilitating personalized interactions and proactive problem-solving.

Ready to streamline your customer support operations and unlock the power of automation? Try Relay for free and start building advanced workflows that combine Zendesk and other SaaS products to enhance your customer service experience.

Lever is a modern hiring software that helps businesses streamline their recruiting process. With Lever’s intuitive applicant tracking system (ATS), companies can attract, source, interview, and hire top talent seamlessly. By integrating Lever with Relay, you can supercharge your hiring process and create efficient, automated workflows.

With Relay’s double check automations, you can add a human touch to your candidate communication in Lever. Before a workflow runs, you can customize and verify the email templates, ensuring each candidate receives a personalized message tailored to their experience and skills.

Relay’s integration with Lever allows you to automate interview scheduling. By using AI autofill and Lever’s candidate data, you can automatically generate interview invitations and include personalized details, such as interview times, locations, and interviewers’ names.

By integrating Lever with other onboarding tools in Relay, you can streamline the candidate onboarding process. Create workflows that automatically send onboarding materials, assign tasks to team members, and sync candidate information across multiple platforms, ensuring a seamless onboarding experience for new hires.

Ready to streamline your recruiting process? Get started with Relay for free today!

Lever & Zendesk

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