How to automatically send a new message via ClickSend when payment has been attempted in Paddle

Relay.app is an automation tool that lets you automate actions across Paddle, ClickSend, and many other apps. In this guide, we'll show you how to automatically send text message in ClickSend for each payment attempt added in Paddle using Relay.app.
Paddle logoPaddle > ClickSend
Trigger
Last triggered
Paddle logoPayment attempt added
ClickSend logoSend text message
1

Set the Paddle trigger as "New payment attempt added"

Every playbook starts with a trigger. The trigger detects changes in your connected apps and runs your playbook in response.

To set up this playbook, click "Add trigger" and then select "New payment attempt added" under Paddle. This will allow your playbook to automatically detect each newly added payment in Paddle and initiate necessary actions.

If this is your first time using a Paddle integration in Relay.app, a prompt will guide you through the connection process.

2

Add the "Send text message" in ClickSend automation

Integrate the ClickSend automation into your playbook to ensure the prompt sending of a new text message via ClickSend when a new payment attempt has been added in Paddle.

Click the "Add step" button, then locate the "Send text message" automation for ClickSend and input the mandatory and relevant details.

If your ClickSend account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your ClickSend account.

3

Activate your Relay.app playbook

Activating your playbook is the final step to automate the creation of a new text message via ClickSend. Once turned on, it will respond to newly added payment attempts in Paddle by sending a text message via ClickSend without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.

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