How to automatically summarize the customer feedback from Google Forms responses using AI

Relay.app is an automation tool that lets you automate actions across Google Forms, OpenAI, and many other apps. In this guide, we'll show you how to automatically run the “prompt GPT-4o” action in OpenAI for each form response submitted in Google Forms using Relay.app.
Google Forms logoGoogle Forms > OpenAI
Trigger
Last triggered
Google Forms logoForm response submitted
OpenAI logoPrompt GPT-4o
1

Create your playbook and set the Google Forms trigger as "Form response submitted"

After creating your playbook, you can proceed to add your trigger. The trigger detects changes in your connected apps and runs your playbook in response.

To set up this playbook, click "Add trigger" and then select "Form response submitted" under Google Forms. Then, select the form. This will allow your playbook to automatically detect the newly received response in Google Forms and initiate necessary actions.

If this is your first time using a Google Forms integration in Relay.app, a prompt will guide you through the connection process.

2

Add the "Prompt GPT-4o" in OpenAI automation

Integrate the OpenAI automation into your playbook to ensure the prompt summarization new responses from Google Forms.

Click the "Add step" button, then locate the "Prompt GPT-4o" automation for OpenAI and input the mandatory and relevant details.

If your OpenAI account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your OpenAI account.

3

Activate your Relay.app playbook

Activating your playbook is the final step to automate summarizing the responses via AI. Once turned on, it will respond to each new responses from Google Forms by summarizing the response using ChatGPT without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.

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