Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.

How do I connect Help Scout to Incident.io with Relay.app?

Create a free Relay.app account Set a trigger in Help Scout or Incident.io to kick off new workflow runs Add one or more actions to run in your workflow Authorize Help Scout and Incident.io to connect to Relay.app Turn on your workflow and start getting more done with less manual work Check above for some example workflows, or visit our help center for more details on how to get started.

Is Relay.app a Zapier alternative for connecting Help Scout to Incident.io?

Yes. Relay.app is a modern alternative to Zapier. Relay.app has deeper integrations, additional features, more flexibility, and better pricing. Zapier is a better fit for some use cases, as a featureful workflow automation tool that has been around for a long time. For example, if you need an integration with a less commonly used app, Zapier may already have the one you need. For a more detailed comparison, check out our article comparing Relay.app to Zapier or our comparison of Zapier alternatives. Of course we're biased, but we believe Relay.app is the best way to connect and automate Help Scout and Incident.io—give it a try and let us know what you think.

Integrationsarrow_forwardHelp Scout Integrationsarrow_forward

Help Scout + Incident.io Integrations

Connect for free

On this page

Connect Help Scout to Incident.io
Example screenshots
Example workflows
Triggers and actions
Help Scout + your other apps
Incident.io + your other apps
FAQ

Help Scout + Incident.io integrations

Help Scout > Incident.io

Trigger

Last triggered

Conversation tags changed

Create incident

Overview

Connect Help Scout to Incident.io in just a few clicks, for free, with Relay.app. Relay.app provides seamless integration between Help Scout, Incident.io, and many other popular SaaS applications.

Check below for example workflows using Help Scout and Incident.io, as well as a list of the triggers and actions Relay.app supports today. Just let us know if we're missing anything you need.

Known for its combination of simplicity and power, Relay.app is a tool that people love for its deep & easy-to-use integrations, powerful AI features combined with human oversight, robust workflow essentials, and first-class customer support.

See all of Relay.app's features

Screenshots of Help Scout and Incident.io integrations in Relay.app

Use Relay.app's Help Scout integrations to trigger actions across your apps

Preview of Use any of these Help Scout actions in your Relay.app workflows

Use Relay.app's Help Scout integrations to trigger actions across your apps

Use any of these Help Scout actions in your Relay.app workflows

Example Help Scout + Incident.io workflows

arrow_forward

Automatically create incident in Incident.io for each conversation tags changed in Help Scout

Try it

arrow_forward

Reply to conversation automatically in Help Scout for each new incident in Incident.io

Try it

arrow_forward

Update incident automatically in Incident.io for each conversation tags changed in Help Scout

Try it

arrow_forward

Find incident(s) automatically in Incident.io for each conversation tags changed in Help Scout

Try it

arrow_forward

Automatically find follow-up(s) in Incident.io for each conversation tags changed in Help Scout

Try it

Help Scout Triggers

Mailbox

sell

Conversation tags changed

Incident.io Actions

Follow-up

Find follow-up(s)

Incident

add

Create incident

Find incident(s)

edit

Update incident

Incident.io Triggers

Incident

add

New incident

Help Scout Actions

Mailbox

Reply to conversation

Create your own Help Scout + Incident.io integration

Select a trigger in Help Scout

Select an action in Incident.io

Create your workflow

Or automate Incident.io + Help Scout

Select a trigger in Incident.io

Select an action in Help Scout

Create your workflow

Connect Help Scout to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

Or connect Incident.io to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

FAQ

What is Relay.app?
link
Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.
How do I connect Help Scout to Incident.io with Relay.app?
link
1. Create a free Relay.app account
2. Set a trigger in Help Scout or Incident.io to kick off new workflow runs
3. Add one or more actions to run in your workflow
4. Authorize Help Scout and Incident.io to connect to Relay.app
5. Turn on your workflow and start getting more done with less manual work
Check above for some example workflows, or visit our help center for more details on how to get started.
Is Relay.app a Zapier alternative for connecting Help Scout to Incident.io?
link
Yes. Relay.app is a modern alternative to Zapier. Relay.app has deeper integrations, additional features, more flexibility, and better pricing.
Zapier is a better fit for some use cases, as a featureful workflow automation tool that has been around for a long time. For example, if you need an integration with a less commonly used app, Zapier may already have the one you need.
For a more detailed comparison, check out our article comparing Relay.app to Zapier or our comparison of Zapier alternatives.
Of course we're biased, but we believe Relay.app is the best way to connect and automate Help Scout and Incident.io—give it a try and let us know what you think.

See why people love Relay.app

Salama💯

@SalamaErgossum

Just ran my first automation workflow with @relay !

I wanted to send newsletters from Outlook to Notion, and it was so easy I almost cried—after struggling and giving up with other tools like Make.

Huge thanks to @relay for empowering non-tech folks like me!

Marco Elizalde

@marcoETmx

I discovered @relay and it is incredible

Peter Jauhal

via email

Relay is a fantastic app. I keep finding new uses for it everyday. I am not a programmer but I can make some really complicated work flows work pretty quickly.

Lucas Grey

@ImLucasGrey

Falling in love with @relay. Tried make and zapier and this uiux worked the simplest. It gets the job done.

Automated our waitlist collection and replying process.
Used gpt in the workflow to parse the replies to our waitlist email qtns & saved them into our notion database.

Rafa

@rafanocode

I truly appreciate how @relay presents testing info. You can easily see what you are testing, and the messages are very clear if there's an error.

They are definitely creating a fantastic tool!

Screenshot showing how to test a step in an automated workflow in Relay.app

Duke Dao

@dummy_coder

.@relay is just straight out awesome. Give it a try

Benjamin Borowski👨‍🚒

@typeoneerror

Relay's "human in the loop" model is super effective for teams. Not only is this the best designed UI for automation building on the market, they've really thought about how not everything can be automated. Fantastic for building operationalized SOPs.

Notion Coach

@NotionCoach

Finally getting a chance to explore @relay and wow, UX feels leaps ahead of Zapier/Make.

Maayan

Co-Founder at Elementary

You saved me thousands of dollars in engineering work.

Eva (Ziki) Zivanovic

@ZikiDoesNotion

If you’re never heard of @relay you’re missing out BIG TIME.

Relay.app is an automation app that has been getting a lot of traction lately.
And for good reason.

What makes them unique on the market is their Human-In-The-Loop functionality.

This functionality basically allows your company to add intermediate manual steps that can add unique judgment, context, and perspective.

Client onboarding workflow screenshot in Relay.app

Visit our wall of love

New to Relay.app? Learn how to automate your first workflow

What will you automate?

Get started for free

Help Scout + Incident.io integrations

Screenshots of Help Scout and Incident.io integrations in Relay.app

Example Help Scout + Incident.io workflows

Automatically create incident in Incident.io for each conversation tags changed in Help Scout

Reply to conversation automatically in Help Scout for each new incident in Incident.io

Update incident automatically in Incident.io for each conversation tags changed in Help Scout

Find incident(s) automatically in Incident.io for each conversation tags changed in Help Scout

Automatically find follow-up(s) in Incident.io for each conversation tags changed in Help Scout

Create your own Help Scout + Incident.io integration

Or automate Incident.io + Help Scout

Connect Help Scout to your other apps

Or connect Incident.io to your other apps

FAQ

What is Relay.app?

How do I connect Help Scout to Incident.io with Relay.app?

Is Relay.app a Zapier alternative for connecting Help Scout to Incident.io?

See why people love Relay.app

New to Relay.app? Learn how to automate your first workflow

What will you automate?