AI Email triager

Created by
Relay.app logoRelay.app Team
Relay.app screenshot of: AI Email triager
Relay.app screenshot of: AI Email triagerRelay.app screenshot of: AI Email triagerRelay.app screenshot of: AI Email triager

Steps in this workflow

1
Gmail logo
Email received
2
Relay.app logo
Prompt GPT-4o
Feature Request
Praise
Other
Path rules
3
Relay.app logo
Create issue
4
Relay.app logo
Reply to all
5
Relay.app logo
Issue status changed
6
Relay.app logo
Reply to all

Every time a support email is received, an AI model is prompted to classify the message as either (A) a feature request, (B) praise, or (C) something else.

Depending on the type of email, an issue is filed in Linear or a team member is asked over Slack for input on a personalized thank you note to the customer.

1
Gmail logo
Email received
Relay.app screenshot of: Trigger
App Gmail
Trigger Email received
Every workflow starts with a trigger. When the triggering action is detected, usually an action in another app, a new run of the workflow is kicked off.
Documentation
descriptionTriggers 101
2
Relay.app logo
Prompt GPT-4o
Relay.app screenshot of: Step 2: Prompt GPT-4o
Relay.app’s built-in AI actions, Custom Prompt steps and mini Agents make it easy to leverage AI in a predictable, controlled way.
Documentation
descriptionAI steps
descriptionPrompt tips
Paths
Feature Request
Praise
Other
This path will be taken when the rules below match.
Relay.app screenshot of: Path: Feature Request
Paths make it super easy to create complex, multi-outcome workflows.
Documentation
3
Relay.app logo
Create issue
Relay.app screenshot of: Step 3: Create issue
Documentation
descriptionActions 101
4
Relay.app logo
Reply to all
Relay.app screenshot of: Step 4: Reply to all
Documentation
descriptionActions 101
5
Relay.app logo
Issue status changed
Relay.app screenshot of: Step 5: Issue status changed
Documentation
descriptionActions 101
6
Relay.app logo
Reply to all
Relay.app screenshot of: Step 6: Reply to all
Documentation
descriptionActions 101

See this workflow in action