Slack
Linear
OpenAI
Relay.app Team
Steps in this workflow
1
Email received
2
Prompt GPT-4o
Paths
A
Feature Request3
Create issue
4
Reply to all
5
Issue status changed
6
Reply to all
Every time a support email is received, an AI model is prompted to classify the message as either (A) a feature request, (B) praise, or (C) something else.
Depending on the type of email, an issue is filed in Linear or a team member is asked over Slack for input on a personalized thank you note to the customer.
1
Email received
Every workflow starts with a trigger. When the triggering action is detected, usually an action in another app, a new run of the workflow is kicked off.
2
Prompt GPT-4o
Relay.app’s built-in AI actions, Custom Prompt steps and mini Agents make it easy to leverage AI in a predictable, controlled way.
Paths
A • Feature Request
B • Praise
C • Other
This path will be taken when the rules below match.
Steps in Path A
