Automate customer support

Triage every ticket and route to the right path — bugs to engineering, billing to Stripe, feature requests to the roadmap.

Support

Triaging support tickets by hand means reading each one, deciding where it goes, and writing a reply — bug, billing, feature request, or how-to, all day long.

Relay.app takes the sorting off your plate entirely — every new ticket is classified, routed, and answered for you, so the queue never piles up by hand. Claude tags each one, then sends it down the right path: bugs file in Linear and ping engineering, billing pulls Stripe context, feature requests hit the Notion roadmap, how-tos ground the reply in your KB — and an agent just reviews before it ships.

Here's how it works, step by step

Every new ticket kicks the workflow off

When a new ticket lands in Intercom, the workflow fires in seconds — no polling, no daily batch.
The draft is already waiting when the agent opens the conversation, so first response time drops.

Don't use Intercom? This also runs from:

Claude reads the ticket and tags the category

Claude sorts each ticket into one of four buckets — bug, billing, feature request, or how-to.
It assigns urgency and sentiment too, so a churn-risk P0 doesn't sit behind a how-to question.
That classification is the routing key for the paths below.

Prefer a different model? Try:

One classifier, four paths

Bug: files a Linear issue, pings #engineering-bugs, and Claude drafts an acknowledgement.
Billing: pulls the customer's subscription from Stripe so the reply cites the right invoice.
Feature request: appends to the roadmap in Notion, then Claude drafts a "we're tracking it" note.
How-to: searches your Notion knowledge base and grounds the answer in the matching article. Click any tab above to see what runs.

Agent reviews, then the reply ships

Whichever path fired, the agent gets the drafted reply pre-filled in Intercom with the classification labels attached.
They send the obvious ones as-is, edit for nuance, or rewrite — the workflow stays out of the way.
Once approved, the reply ships through the same Intercom thread the customer started in.

Prefer a different setup? Try:

Make it yours in Relay.app

Start from this template — describe what you want in plain English and Relay.app's copilot builds it for you, then swap any app, change the AI model, or tweak any step until it fits your team.

What is Relay.app?

Relay.app is the easiest way to automate with AI across 200+ popular apps, with fine-grained control over what each workflow can access and do.

Describe what you want and Relay.app's AI builds the workflow for you. But if you like to tinker, you'll love using the visual editor. It's fast, opinionated, intuitive, and feels nothing like wiring diagrams.

Start building in Relay.app