To view more detailed instructions, visit our Help Center.

Support Channels

• Email: support@relay.app
• Chat: go to run.relay.app, open the Chat prompt on the lower right hand side. If we are online, you'll talk to a live person. Otherwise, feel free to leave us a message and we'll get back to you shortly!

Hours of Operation

• Given we are a remote company across various timezones, we are generally online from 9am UTC to 11pm UTC
• However, feel free to email or chat with us during any time of the day and we'll get back to you shortly!

First Response SLA

• We aim to get back to our customer within 24 hours, but it can take up to 48 hours especially if it's during a holiday period.