Customer Success Consultant

🌟 How do you become a love-brand?
Let’s take a cue from the amazing folks at Relay.app. Here’s what they’ve mastered:
1. Solve a huge challenge and make a difference: In a sea of automation tools, they stand out by keeping the human in the loop. Genious idea. 🤝
2. Deliver fast: Got an idea or request for a new integration? They respond faster to those requests than any software vendor I’ve ever encountered. By responding I don't necessarily mean "deliver", but taking me and my idea seriously. 🚀
3. Deliver before you ask: They’ve asked for favors from us ambassadors, yet they always deliver first and exceed expectations. Example: A more sophisticated way to publish Notion properties was enhanced "over night". 🌟
4. Ensure your client has value before you send your invoice: They prioritize client success over immediate billing. And once as a client I had the impact, we finalised the invoicing. (Yes, I knew the price tag beforehand) 📈
5. Build an exclusive community of kind people: Everyone at Relay.app is incredibly nice, helpful, and supportive. It’s clear these traits were key in selecting their ambassadors. And I'm grateful to be part of their community. 🌍
Thanks to Relay.app setting the bar high with these genius steps! 👏
#LoveBrand #CustomerSuccess #automation #Innovation