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Relay

Zendesk is a popular customer service platform that allows businesses to manage customer support tickets, track customer interactions, and provide self-service options. With its robust set of features, Zendesk helps businesses streamline their customer support operations and deliver exceptional service. Integration with Relay, a collaborative workflow automation platform, unlocks even more possibilities for businesses to automate and optimize their customer service processes.

By integrating Zendesk with Relay, businesses can automate the process of assigning tickets to the right department or agent. Relay's AI Autofill can analyze the ticket details and suggest the most appropriate assignee based on historical data or predefined rules. This ensures faster response times and improved collaboration among support teams.

Relay's Double check automations allow support agents to personalize their responses before sending them to customers. By integrating Zendesk with Relay, support agents can use pre-configured templates, add AI-generated content, or review and modify responses suggested by AI models like GPT. This enables efficient and accurate communication with customers.

Integrating Zendesk with other SaaS products like CRM platforms or marketing automation tools through Relay enables businesses to sync customer data in real time. This ensures that support agents have access to the most up-to-date customer information, facilitating personalized interactions and proactive problem-solving.

Ready to streamline your customer support operations and unlock the power of automation? Try Relay for free and start building advanced workflows that combine Zendesk and other SaaS products to enhance your customer service experience.

Relay is a collaborative workflow automation platform that simplifies the integration process between various B2B applications. With Relay, you can seamlessly connect different SaaS products and enhance your productivity through efficient automation.

Avoid mistakes with Double Check approvals

 for any automation that could use an extra look from a teammate before it runs.

Most automations should be 100% hands-free. But some can be supercharged with a 

. Easily add personalization or missing inputs to automations that need it, especially automated emails and DMs.

Leverage the power of ChatGPT with AI Autofill

No matter whether you need a response for a support ticket, a personalized thank you note after a meeting, or the summary of a document, 

 brings ChatGPT suggestions to automations with just a click.

Ready to streamline your workflows and harness the potential of integrations? Try Relay for free today and revolutionize your business processes.

Automate your Zendesk & Relay workflows

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