Google Slides

HubSpot

Google Play Store

Gmail

Pipedrive

Greenhouse

Jira

Calendly

Intercom

Google Groups

Google Docs

Slack

Zendesk

Reply.io

Salesforce

Linear

Tempo

Lever

Webflow

Apollo

Google Forms

Affinity

CallRail

Zoom

Google Tasks

Tremendous

Chargebee

Fireflies.ai

Google Calendar

Ashby

Google Drive

Notion

Airtable

Google Sheets

OpenAI

App Store

Trello

Asana

Tally

Confluence

HelpScout

GitHub

Typeform

Relay

Relay's integration between HelpScout and Zendesk brings together two powerful customer support platforms, allowing you to streamline your support processes and enhance collaboration across your teams. With Relay, you can automate the flow of data between HelpScout and Zendesk, ensuring that customer information and support tickets are seamlessly synchronized. Here are some use cases that you can build with Relay, HelpScout, and Zendesk integration:

Create a unified support dashboard by integrating HelpScout and Zendesk using Relay. Consolidate support tickets from both platforms into a single view, enabling your support team to efficiently manage and prioritize customer inquiries. Gain a comprehensive understanding of customer interactions and history, improving response times and customer satisfaction.

Set up automated notifications for your support team using Relay, HelpScout, and Zendesk integration. Receive real-time alerts when high-priority tickets are submitted or when a customer escalates an issue. Ensure prompt and proactive responses, minimizing customer wait times and enhancing customer experience.

Leverage the power of AI with Relay's integration between HelpScout, Zendesk, and AI tooling. Use AI models like GPT to generate personalized and context-aware responses to customer inquiries. Improve customer engagement by providing tailored solutions, reducing manual effort, and enhancing the overall support experience.

Ready to optimize your customer support workflows? Try Relay for free and supercharge your HelpScout and Zendesk integration today!

Zendesk is a popular customer service platform that allows businesses to manage customer support tickets, track customer interactions, and provide self-service options. With its robust set of features, Zendesk helps businesses streamline their customer support operations and deliver exceptional service. Integration with Relay, a collaborative workflow automation platform, unlocks even more possibilities for businesses to automate and optimize their customer service processes.

By integrating Zendesk with Relay, businesses can automate the process of assigning tickets to the right department or agent. Relay's AI Autofill can analyze the ticket details and suggest the most appropriate assignee based on historical data or predefined rules. This ensures faster response times and improved collaboration among support teams.

Relay's Double check automations allow support agents to personalize their responses before sending them to customers. By integrating Zendesk with Relay, support agents can use pre-configured templates, add AI-generated content, or review and modify responses suggested by AI models like GPT. This enables efficient and accurate communication with customers.

Integrating Zendesk with other SaaS products like CRM platforms or marketing automation tools through Relay enables businesses to sync customer data in real time. This ensures that support agents have access to the most up-to-date customer information, facilitating personalized interactions and proactive problem-solving.

Ready to streamline your customer support operations and unlock the power of automation? Try Relay for free and start building advanced workflows that combine Zendesk and other SaaS products to enhance your customer service experience.

HelpScout is a popular customer support ticketing system designed for teams. It provides a seamless and collaborative platform for managing customer inquiries, emails, live chats, and phone calls. With HelpScout's integration with Relay, teams can streamline their customer support processes even further. Here are a few use cases to inspire you:

You can use Relay to automatically assign incoming support tickets to the right team member based on predefined rules, such as ticket type, language, or priority. This ensures that each ticket is handled by the most qualified person, reducing response times and improving customer satisfaction.

Relay's AI Autofill feature can be leveraged to automatically tag support tickets with relevant labels or categories. By integrating HelpScout with AI models like GPT, you can train the system to analyze ticket content and assign appropriate tags, making it easier to categorize and prioritize tickets for faster resolution.

With HelpScout's collaboration features and Relay's double check automations, you can personalize customer responses at scale. Use HelpScout to draft a response and then involve an AI model or a human team member to double-check and refine the content. This ensures that each customer interaction is tailored to their needs and maintains a human touch.

Ready to supercharge your HelpScout workflows? Try Relay for free and experience the power of seamless collaboration, AI-driven automations, and integrations with your favorite SaaS products.

Automate your Zendesk & HelpScout workflows

Connect HelpScout to Zendesk

Integrating Zendesk and HelpScout

Unified Support Dashboard

Omnichannel Support Notifications

AI-Enhanced Customer Responses

Ready to get started?